Pets Best | Pet Insurance Review

I can't say enough good things about Pet's Best! We have had multiple ER and vet visits in the last 4 months for a cat with urinary problems, including a costly surgery and Pet's Best has reimbursed quickly and without difficulty. I am honestly shocked at how great it is. I have been telling everyone around me who will listen!

We have been Pets Best customers for 8 years. Every time we submitted a claim or needed information, the customer service was outstanding. It was very reassuring to know we wouldn't have to make difficult healthcare decisions for our fur child based on cost.

We had a rescue ( Terrier mix)who got into something toxic on her paws (we think), then ingested it when grooming herself.She had a emergency visit to the vet. The following day had to be admitted into the Vet. hospital for 4 days. Although they thought she would pull through, she did not. She went into renal failure. Pets Best was very fast with the claims. Couldn't be nicer when I had to call with questions. Pets Best even sent a sympathy card to us.Pets Best was an ease of mind during a very difficult time!

I have filed several claims for my 8 year old dog. While the process to file is easy, it took a very long time to get any response as to the result. Also, every time I have filed, I get an email about two weeks later saying more info is needed from the vet and I have two days to fax the info in or the case is closed. This is a serious pain and inconvenience, especially when I receive this on a Friday evening. I recently filed about four claims. I received an EOB on the claims that were denied, but have yet to receive an EOB on the claims that are going to be paid. The only way I discovered was by logging on to the account and checking for myself. Still waiting for my check.

Within the first month of my policy, my Italian Greyhound came down with life threatening meningitis. The bill for diagnosis and treatment at a specialty hospital was overwhelming. Pets Best was there for me in a huge way! Within 4 days of submitting my claim of more than $6,000 I had been reimbursed Ina accordance with my policy. Afterwards I feared perhaps my policy would be cancelled, or claimed would be denied in the future. This has not been the case. Pets Best has always been honorable. Without question they saved Niles' life! Thank you!