Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: J. Hassler

Consistent Quality

I have 2 dogs covered with Pets Best. I have had numerous claims with each over the years and they have consistently responded quickly and fairly. Thank you!
5

out of 5

POSTED: | BY: Beth Brooks

Very satisfied with our claim.

Maggie had gastrointestinal issues that had gone on for awhile, having to take her to our veterinarian, then to the vet hospital at the state university. We turned in our claim and were pleased with the fast response.
5

out of 5

POSTED: | BY: Broady

Excellent Service

I wish I had Pet Bests for my past dogs. Filing the claim for my puppy was as so easy...just fill in the form, attach your bills, and hit send. My refund should be deposited within a couple of days.I've recommended Pet Best to my friends...
5

out of 5

POSTED: | BY: Robert Klowas

Speedy Review of Claims

I would take a Veterinary care on our pets over a physicians care on me. The same comfort goes to Pets Best Insurance. Knowing the deductions and copays each year helps in understanding the result in the claim. Best part is the speedy deposit to an account readily, so I can pay the credit card charge for the vet visit. That helps.
5

out of 5

POSTED: | BY: Karen C

Cotton Was Given a Better Life

I adopted Cotton after she was rescued from a puppy mill. Her exact age was never known, but I had a feeling that she might eventually have some health issues so I decided to get pet insurance. Cotton was fine the first couple of years, but later developed several issues. She was finally diagnosed with Diabetes Insipidus, had spinal issues, and, at one point, had pancreatitis and was hospitalized for a week. My vet believed that she was probably several years older than initially thought. After spending 5 loving years with me, in April, 2016, her back legs suddenly became paralyzed. Cotton spent three days in specialized vet services until I brought her home. Her little body finally gave out and she was sent across the Rainbow Bridge. I could never have afforded her extensive care without the support of Pets Best. Thank you so very much.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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