Pets Best | Pet Insurance Review

Our WESTIE became ill suddenly and died 5 days after being in the best Vet Hospital in L.A. Pets Pest Paid in eight days..no b.s. problems. Pets Best send flowers to our home? My wife was taken back? Pets Best sent a condolence card to us. I couldn't believe it. Pets best paid $7000 out of the $9700 owed. They paid the maximum coverage that I hard bought. Had I bought the Premier plan they would have paid the

Upon having my claim flatly denied for a dislocated kneecap on my 3 year old cat, I read the policy and see that patella subluxation is considered congenital and not covered, even though ours was due to an injury. My fault for not reading through everything before signing up!

Everyone @ your company is so kind and caring. When my cat first got sick & the first claim was submitted, you called & took care of everything! It's so great to have someone in your corner that really truly cares. Your customer service truly puts the "Best" in Pets Best Insurance!

Before purchasing insurance I specifically inquired re what the company defined as a pre-existing condition. I specifically asked if a dog had ever had some form of illness/problem but had gone away/been cured and it later reoccured whether that would be denied. I used allergies and ear infectiona as examples. I was informed (and I'm paraphrasing) that as long as the issue reoccurred independently at a later date it should be covered. Trusting this was true I purchased a policy in October 2011. Sadly, a month later my dog developed 2 bumps on his legs, which initaly the vet thought was allergies/alleric reaction. However, several visits and tests later they determined he had 2 mast cell tumors and he had to have surgery. I submitted the surgery and vet bills re these tumors and they were denied! Re the allergy issue, Pets Best claimed he had symptoms of this condition prior to the policy. Re the mast cell tumors they claimed that the condition had to have started before the policy given "the amount of time such a condition takes to develop?!" Really?! The bumps occurred almost over night and my vet said there is no way to tell how long/when this started. In case you don't know, anything in animals can take time to develop because unlike humans they don't talk and tell you what's wrong nor do you have regular check ups. So basically this excuse can be used to deny ANYTHING because how long does an ear infection or a cyst or a bladder infection, etc. really take to de

I lost my last dog to cancer that could of been treated...but due to the cost...the hardest decision I ever made was to put Cheech down. I swore I would never own another dog. One day about a year ago a stray puppy with the exact same coloring of Cheech ended up in my yard...then in the house...while searching for low cost pet care I ran across pet insurance. I researched all the companies and found what seemed the best..filed my first claim recently and honestly..Pets Best exceeded my expectations