Pets Best | Pet Insurance Review

I had pets best for 2 years and have been happy with them until yesterday. I got a email saying that a claim I submitted was not going to be cover (even though) this same claim was covered last month (for medication) and it stated its because the condition was preexisting. I called and talked to a customer service rep named Amanda I started to explain how there must be a error with this claim and to look into it. She comes back and tells me there was actually an error on their end 2 years and that they have been covering a condition they shouldn't have been and they thought that I should be thanking them for covering something that I guess was preexisting (even though it wasn't - yes when I signed up for insurance my dog had something going on with her but we still to this day have no idea what) and now they are thinking the medication she is taking to a condition she had 2 years ago. My dog is 10 and has to go to the vet now once a month and now is not covered so needless to say I was unhappy and wanted to speak to a manager. Bren a manager called me back and was even worse at speaking to customer than Amanda her response to me was again I should be thanking them and I SHOULD TAKE OWNERSHIP because I supposilvely gave false information when signing up with them 2 years ago. MY DOG WAS NOT DIAGNOISED WITH ANYTHING AT THAT TIME! I dropped this insurance company immediately and signed up with healthy paws with actually better coverage for half the price. Obviously her conditions will not be cover but I refuse to give pets best another penny.

We have had PetsBest for several years. They pay promptly and have a nice, easy automated system. I did disagree with one decision. They allowed me to appeal and then paid the claim. I am very happy with this company.

We have been back and forth for 6 months now with an undiagnosed GI issue since september, 6 months ongoing visits and our claims have always been paid without delay or questioned. Including our midnight trips to the emergency center. I decided to change vets for a second opinion and started over from scratch and there was still no delays or questions. Pets best is truly, the best. The absolute best investment i have ever made. Reimbursement is quick and directly deposited. Saved me thousands.

Wellness exam claim processed quickly and explained in good detail. Pets Best is the second pet insurer I have used and this was my first claim. I like having the wellness option. The customer service personnel are helpful and very informative.

We submitted our claim and PetsBest kept me informed of how the our claim was proceeding, they processed it quickly and we were pleased with the coverage.