Pets Best | Pet Insurance Review

Our great Pyrenees tore her ACL joint just running in the yard! I called the customer service and she was so helpful and pleasant. So walked me through the process on how to submit the claim. It was so easy and before I knew it the claim was approved and the money was deposited into my checking account! Lucy had to have surgery and her bill was over $4,000! Thank goodness we had insurance with Pet Best because we received $2,500 back!

I have been fortunate to avoid any claims with my Jack Russell terrier. However she recently had an issue that required some vet visits and blood work. The situation is still open and may require further treatment, but Pets Best Customer Service suggested that I send in the bills I already had so they could start processing them.After submitting my claim I immediately got an e-mail that it had been received. Within 5 days after that I had an explanation of benefits and notice of amount they were paying. Amazing turn around for my reimbursement....wish all insurance companies were this efficient. I am glad I chose this company....they treated me like a valued client, not just a number.

This month we had 2 issues with our 2 dogs that came up. One was a UTI that occurred while we were traveling w our dogs, mandating a pricey visit to animal ER, the other was a playing incident resulting in 2 damaged teeth + surgery. Additionally, the one dog has been undergoing different diagnostic tests over the year for an as-yet undiagnosedGI problem. Pets Best has been prompt in covering our claims. They've been there when we needed them.

this was a rehabilitation service for a back problem

the way this claim was handled was done with the upmost diligence i commend you for it being throughly investigated and with a speedy outcome thank you for being the best experience i have ever had with a pet a insurance company i have had others which were ok but you are the best i am glad i switched