Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Arnold Mann

Pets Best is one of the best decisions I have made

My reason for enrolling my dog Daisy in the Pets Best plan was to remove concerns about money from my thinking when it comes to her care, and simply do what is best for her. And that is what Pets Best has enabled me to do. Pets Best has taken an enormous weight off of me in a current health crisis. They have lived up to their commitment 100 percent, and this has made it possible for me to devote myself entirely Daisy's well being in this current health crisis. She is still under treatment and Pets Best remains in our corner. I am and always will be very grateful to Pets Best for helping both of us.
5

out of 5

POSTED: | BY: Wendy Mauro

Highly recommend Pets Best

I am so glad I chose Pets Best for Theo's care! My claims are always handled promptly, the rates are reasonable, and I now have peace of mind when Theo needs veterinary care. Our most recent claim was for a costly dental procedure, and the turn around time for reimbursement was just ten days. I highly recommend this company!
4

out of 5

POSTED: | BY: Arshad Husain

Excellent Service

For the last several years, my Dog is insured with Pets Best. My experience with the insurance company is great! They are prompt and fair in handling the claims. My recent claim related to my dog ACL surgery has been handled promptly, informed me through out the review stages and finally reimbursed the amount according to the policy. I am a happy Pets Best customer! Thank you for a great service.
3

out of 5

POSTED: | BY: Ashley

It took a really long time to process my claim.

My dog was hospitalize with pancreatitis for four days. It was a really stressful time, we just had a baby and funds were low. We were trying to figure out how to pay for it. I'm so glad we have Pets Best and were able to get some money back. My only complaint was that it took 13 long days to process my claim. Now I am wait 5-7 more days for it to make it to my bank account. I wish on your email and website that it would give a more realistic time frame instead of some places saying 5 days or less and when you speak to a rep they say 10 day. Under promise and over deliver and everyone will be a lot happier.
5

out of 5

POSTED: | BY: Sue Cone

Terrific!

My twelve year old Sheltie periodicals has tendonitis. Drugs do nothing but with regular acupuncture, he is able to maintain an active happy life style. I could not afford the treatments if he did not have Pets Best. Thank you for facilitating Ranger's happiness!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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