5
out of 5
POSTED: | BY: Laurel
So Happy with Claim Process and Reimbursement
Great service. Easy claim submittal process and fast review and reimbursement. Thank you.
4.3
out of 5
Number of reviews 12,834
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: M. Martin
Good...At First
I have been with this company for over 7 years now - ever since I got my dog. At first they seem very reasonable. They process claims quickly and the prices are budget-friendly. At first. BUT, after about the fifth year they began to raise their rates dramatically. They say it has to do with industry standards, age of the pet, location etc. They offer higher deductibles to try to compensate, but they do not offer any sort of loyalty pricing for customers with them for any length of time. If you do choose this company for your pet ins. needs be prepared to get HAMMERED after the first few years. They get you comfortable with them and then its all bets are off. Feels a lot like bait and switch. Would not recommend.
5
out of 5
POSTED: | BY: Deborah Wood
Such a Relief -- Made a Huge Medical Bill Go Away!
My little dog had over $5000 in medical bills. The best medical care could not save her life, but I cannot say what a relief it was when Pets Best accepted EVERY SINGLE PENNY of this enormous claim. I had a deductible and co-pay, but the payment on the claim was still over $3700. It was very hard losing my dog -- it really helped knowing I did the best I could for her. I have room in my heart to get another dog soon. Now I also have room in my bank account. Thank you!
5
out of 5
POSTED: | BY: Sarah Hall
This insurance company is friendly and efficient.
Make certain that math dodos like me understand your determination of claims and payments. Maybe you could enclose a very simple explanation of this in your intro materials. Sorry if you did and I have forgotten.
1
out of 5
POSTED: | BY: Micki Tiffen
Worthless policy
My cat has arthritis yet they refuse to cover the medication that the vet prescribed. Treatment was not covered as it was diagnosed when the policy took effect. They hound you for details and then deny the claim anyway. Will not be renewing.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.