Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Reynolds Bish

Excellence service !

We've had Pets Best insurance coverage for our Maltese since she was a puppy. Claims have always been extremely easy to submit, quickly and fairly processed and paid in a timely manner. I only wish our family's healthcare insurance coverage was this good.
5

out of 5

POSTED: | BY: Michael Garmarnik

Easy to claim and quick results

It was easy to file the claim via the Internet. The claim was resolved within a short time without any issues.
5

out of 5

POSTED: | BY: Charlotte Olsen

Excellent support

Our Bernese Mountain puppy has suffered from repeated bladder infections. We have been very pleased with the support from Pets Best, which has been speedy and with no disputes. We also have four year Coon hound insured with Pets Best and are happy to know that he will be well covered should he need treatment.
1

out of 5

POSTED: | BY: Vivian Ting

Illegal reimbursement practices

You can't split an emergency bill--this is illegal. I am reporting pets best
5

out of 5

POSTED: | BY: Cathie Huff

The Best

Called customer service prior to Vet appointment. Very helpful and friendly. Explained coverage and easy to complete fortm for reimbursement.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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