Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 11,967

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Mike Smith

Helps in time of need

Strongly recommend this company - had a different insurance company for one year before and was not happy - they reduced the benefit on every claim. Pets Best has never reduced the benefit - have always paid the 80% on the covered expenses. They pay very promptly - always before my credit card bill comes due. We have been with them over 2.5 yrs (for 3 dogs). Our older dog has the big "C" now and we can afford to give her the best chance possible because of this insurance - thanks so much Pet's Best!!!
5

out of 5

POSTED: | BY: Laura Ann

Totally covered!

Thank you so much, Pets Best, for covering the full 80% of Mason's very expensive heat stroke scare. My husband and I are amazed how fast and easy the process is for filing all of our claims but have been particularly impressed with this one (over $2k). If only insurance for us humans were this simple!
5

out of 5

POSTED: | BY: Ryan

Excellent insurance

Pets Best has covered both my dogs and reimbursed exactly as the plan states. There has never been an issue or problem with a claim. I have had other pet insurance and nothing compares to Pets Best. I highly recommend them.
1

out of 5

POSTED: | BY: UnSatisfied Customer

I DO NOT RECOMMEND PET BESTS

They are claiming a condition pre-existed when I had insurance 2 months before my dog went into surgery for a "mole" to be removed. Then during surgery they VET found lumps. So, now I am not getting reimbursed due to Pet Best saying the condition preexisted. How am I supposed to know my dog has lumps when they were internal and not showing. I have paid Per Best almost over $150 for insurance and now I had to pay $1,200 for VET fees that will not be reimbursed now! What a horrible experience with this company. I am out a lot of money but I thought I was covered and safe.
5

out of 5

POSTED: | BY: Fritz and

Professional, fast and compassionate!

Pets Best Insurance is amazing. The employees are always helpful, friendly and compassionate. Claim service is fast and efficient. I wish my "people insurance" was as good.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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