Pets Best | Pet Insurance Review

I purchased Pets Best for my two dogs. My lab damaged her ACL 3 months into the program. I was thankful I had purchased the insurance, unfortunately the plan must be in effect for 1 yr before ligament injuries are covered.Out of pocket: $2,800. Coverage : $00.00. I'm still glad I have the insurance and will maintain it as long as my dogs are with me. I understand the reasoning for the delay in coverage. Just read the fine print.

I got Pets Best after thoroughly researching numerous insurance companies out there, and based on reviews Pets Best appeared a great option - most reviews stated quick claims processing and payment of a large portion of vet bills. I have been with them 6+ months and submitted my 1st claim (only for $200) over 1.5 months ago - both my vet and I have gone in circles with them since then and the claim is still unresolved. They 1st contacted me about needing paperwork from the vet - completely understandable. Since my cat had only been to this vet once, I promptly let them know this and also gave them the contact info for her regular vet she had seen her whole life so they could ascertain "pre-existing illnesses" (none existed). A week or so later I was informed via email that my claim was closed because the vet that had seen my cat for her unexpected illness had not sent in records from the one visit. They did not enlist my help is contacting my vet or let me know they were having difficulty reaching them, rather they simply closed my claim out. I was frustrated with this and let them know, and in response a representative called me personally which I was pleasantly surprised by. This has been the only positive aspect of this frustrating, time-consuming process. As soon as I was made aware of my vet not sending in the paperwork and my claim being subsequently closed, I contacted my vet who promptly sent in the paperwork from the one visit. Another week or 2 later P

COLE IS A 13 YEAR OLD DOMESTIC LONG HAIR THAT DEVELOPED HEMOBARTONELLA IN MARCH OF 2011 HIS CLAMS HAVE BEEN PAID PROMPT AND WITHOUT ANY PROBLEMS. I WOULD ADVISE ANYONE TO PURCHASE THIS INSURANCE

I had always believed in insuring my pet. My first pug had insurance from when he was months old. I was never truly satisfied with the coverage or customer service, but at least I was getting some money back when we submitted a claim. One day I was so frustrated with the insurance customer service we had, that I sat for a few hours and did my research. I never bothered before because I didn't think there would be a big difference in companies. Well, I was so wrong! You see, I now had three pugs to insure and I needed a company that cared for them as much as I did. Insuring our pugs with Pets Best was the best decision I made. Our claims are processed quickly and we get much more money back.

I have had numerous pet insurance coverage for my pets, but have been with Pets Best since '08 and am very glad I changed over to them. Their staff have been very empathetic, have done their best to work with me, and truly care about animals. I would never change from them, wherever I live. I love their honestly and how they treat their customers. So great to work with!