Pets Best | Pet Insurance Review

Pet's Best made an extremely difficult time a little bit easier for me & my pet. My girl went blind due to a mass on her brain. She saw many specialists, required an MRI along with many other advanced tests and very specialized radiation treatment. Pet's Best paid 80% of all of the charges after my deductible and I always had a check in hand within 10 days of submitting my claim. They even paid for her cremation when we lost the battle with the mass. I cannot say enough good things about this insurance. All of my dogs & cats are covered with this plan. I only wished they offered coverage for my bird and two horses. I have referred many friend's.

Pets Best employees are very customer friendly. I never feel rushed or do they seem irrated at my questions. The whole process for submitting a claim is easy and speedy. Thanks, Pets Best for the awesome customer service.

Great customer service and quick turnaround with payments. I recommend them to my friends all the time.Thanks Pets Best!

To make a VERY LONG story short... after "spots" were discovered on my cat's lungs, a test came back from the lab with the diagnosis of "possible Lymphoma." I took Francis (my cat) to the oncologist vet, and going off the same report and xrays, gave me some grim news. Francis may have a year to live... if that... He seconded my vet's opinion - give him steroids and love and take it a day at a time. After some months of giving him the steroids slow down the progression, it seemed that it might be time to get more aggressive with the disease – or put him mercifully to sleep. But before I could make a truly informed choice of what to do, in good conscious, I HAD to find out exactly what kind of cancer we were dealing with, if there was any hope - and if putting him to sleep would be the right decision. The only catch was, the required tests were VERY expensive, but I said to myself, "this is why I have insurance for him, right?" Well... when the more expensive and extensive test results came back, it was discovered that the initial lab report was WRONG! Yes, Francis had spots on his lungs, but they were from a lung infection - NOT Lymphoma. I was upset that, because of a dodgy lab report, my poor little cat had to suffer with a treatable illness for almost a year - but I was also relieved that the illness was curable with a month of antibiotics. I can imagine that many pet owners in a similar predicament might choose to simply euthanize their pet,

If you looking for some coverage with your pet,this is not good at all,when I please my claim a take for ever have any respond and when they finally contact me,they said they need more information,i sen the information and my vet to,then they call me because need medical records came on Its a puppy that's way a get insurance,well is been two months and I jus get a respond I will get $8 dollars back for my $260 dollars bill,after haven a "insurance." for 6 months.Well Thank you for nothing Pest WORSE INSURANCE