Pets Best | Pet Insurance Review

My mini schnauzer was diagnosed with a malignant melanoma in May 2014. He had 2 surgeries and multiple vet visits following the last surgery to monitor his lungs, tummy and heart to ensure that the cancer was not affecting his breathing or swallowing. My vets were great by keeping the cost of follow-up visits low but Pets Best very quickly covered up to the limits of my insurance all claims in a prompt manner. Finally, I was most surprised to learn that since my baby died due to the illness, my insurance also covered the cost of his cremation. Definitely recommend Pets Best (my vet also said that Pets Best was one of the most professional pet insurance companies.

Very happy with their services.East claim process and Quick payment

I love this company. They're very helpful on the phone, and they pay claims promptly and fairly.

I have had dogs insured with Pets Best for around 10 yr now.At first their prices were reasonable and they would complete a claim withing 5-6 days. Now it's taking 3 weeks and a phone call to get the last paid claim and their rates in the last two years have gone up by 50%. This latest round of rate increases is unreasonable. I'm looking around to move now. I'm going to mark that I would recommend them only because they do pay up.

My experience with Pets Best Insurance has been outstanding. But whoever reviewed my most recent claim was either inexperienced or incompetent. The initial reviewer rejected my claim for a ridiculous and incorrect reason. I called to inquiry and the rep on the phone said it was a mistake and she would get it rectified, which she did. I expect to get lousy service when I call the electric company, phone company, or cable company. Fortunately I have grown to expect superb service from Pets Best. The reviewer who initially rejected my modest claim is either inexperienced or incompetent. Fortunately I believe this person is the exception to Pets Best staff. I am taking the time to submit this survey even though the claim was for only $57.98. I value good service. Up until now all my ratings were 10s. This one I rated 4 because the reviewer wasted my time and yours too.