Pets Best | Pet Insurance Review

My Maltese had hearing loss. I traveled from Florida to New MRI and spinal tap under anesthesia which cost over $2300.00. While I had extremely good response from Pets Best for more normal claims, I anticipated delays and lengthy inquiries and discussion regarding this claim.In fact, it was handled with great promptness, very courteous and simple inquiry, and much to my amazement, the same fair reimbursement for expenses as my much smaller claims. I recommend Pets Best highly.

We have two dogs and have had pet insurance for almost 4 years. We have had Pets Best for the past two years and like it much better than VPI. The reason we like this one more is that the emergency coverage is more up front with the 80/20 plan. What got covered with VPI was never very clear to us. With Pets Best, we always know that we will get some of our bill payment back. The only downside is that the plans we have Pets best cost more than the ones we had with VPI, but I would rather pay a little more every month for the peace of mind I get knowing we are definetly covered with Pets Best. The customer service with Pets Best is also excellent! We normally get repaid very quickly and I like the direct deposit option.

So glad I chose them. They are quick to review and reimburse and I would be in serious financial turmoil if it weren't for their illness coverage helping me pay for emergency and treatment costs for my dog. Thank you sooo much!!

After cancelling VPI pet insurance, Pets Best was a breath of fresh air! Filing VPI's claim forms and figuring out what they covered and didnt cover (emphasis on "didn't) was SO stressful! Going through an illness or traumatic injury with your beloved pet is stressful enough. I spent too much time on the phone with VPI representatives and trying to decipher the reimbursement statements - time better spent tending to my sick or injured pet. Don't be fooled just because VPI is the first company to come up when you search for pet insurance. Their policy is confusing and they pay according to an outdated payment schedule. Stay away! Switching to Pets Best was the best decision I ever made. No hassle, no worries, easy claim forms and quick direct deposit (if you choose) for reimbursement. I spent too many sleepless nights worrying about vet bills with VPI. With Pets Best, me and my furry children sleep like babies!!!!!

I have had a couple of claims with my dogs (I have 3 samoyeds) and some have been denied for obvious reasons. I understand this is a business also and pre existing issues are not considered. I just recently had my youngest samoyed who is 4 years old diagnosed with Addison's disease which is an adrenel gland disorder. It took them about 5 days for review and processing and the reimbursement was deposited with 2-3 days after that. This is a lifetime disease but not as costly as other diseases so I know that they will pay for any issues that may arise for this claim. I was relieved to know that the insurance would be there for me when needed.