Pets Best | Pet Insurance Review

It has been piece of mind knowing my dogs are insured with Pets Best

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Our boxer was diagnosed with lymphoma requiring twelve weeks of treatments. Halfway through I was concerned about the continued costs. I called and received sincere compassion for what we were going through and help in beginning the claim process. Another phone call later was also handled expertly and respectfully, easing my concerns. I truly appreciate the customer care I have received.

I've had a policy since 2011, maybe longer. The company changes their adjusting policies on a whim. They pay one thing one claim and won't the next. Recently, I filed a claim where my dog was hospitalized for eating a toy. Not only has it taken almost a month for the claim to be processed, but there was a particular line item in the invoice that reads 'hosp/doggy day care". The charge was denied, not only by a novice adjuster, but per the conversation with Pets Best customer service agent, a manager had reviewed it. The invoice has $600 of legit charges associated with foreign body ingestion / constipation. The clinic charges the same for hospitalization as it does for doggy day care. Even though the line item clearly indicates that the charge may be associated with hospitalization, and the other supportive charges that were present on the invoice- the company denied the charge. Now I have to wait for a review, though it's almost been a month. This company is terrible. I would never recommend them. Save yourself a bunch of time and shop elsewhere!!!!

I took my dog to the E.R. after he let out a howl when I tried to pick him up. They gave him pain meds and anti-inflammatory. The next day I took him to his regular vet who did an exam and x-rays. I sent in two separate claims so that may have caused some confusion, however, I am most pleased with the prompt turn-around time and the fairness of the claim. I would also suggest you are very careful in entering information if you choose to use direct deposit. I would like to verify that I entered my account no. correctly. While I can access the routing no., I have been told by customer service, there is no way to access or verify your account no. I just have my fingers crossed that I didn't make any typos. Although I'm sure I didn't, not being able to confirm such information is a bit unsettling.