Pets Best | Pet Insurance Review

I feel the company has grossly misrepresented what it will provide in this benefit and it would be much less expensive to just pay out of pocket for this service. I was unable to get reimbursed at the rates they listed on the site when I had seperately secured a discount at the facility due to the facilities error. It has taken over a month and multiple emails and conversations and I still haven't gotten the payment. I would never use this service again!

I did a review about a month ago. I've had more claims since then. One dog just had knee surgery for luxating patella. When I first bought Pets Best many years ago, that was a condition that the policy excluded in all cases. A couple years ago, they made a more expensive policy that would cover all heredity conditions and I upgraded to that. Good thing, as I just had to use it. They paid $2500. of the $3100. surgery bill and have covered all the tests that went on before we got to the point of surgery. My other dog ended up barfing and having black stools last week. She is only 7 pounds and dogs that small can't go on like that for very long. The vet ran many tests, including full body xrays, looking for a blockage. It turned out to be gastritis (she did have internal bleeding from it) which doesn't sound like a big deal, but her bill was over $800. that day. I have 2 other dogs on the insurance who have been healthy, knock on wood. The 2 that had claims this year had many claims all of which have been paid after the $500. deductible.

I pay over $500.00 in premiums, my vet bill was over $500.00 so I paid out over $1000.00 and my reimbursement was $165.00.Not fiscally sound. So I am cancelling this coverage.

I was disappointed that it took over 10 days to be reimbursed. With the increases in monthly rates, I'd be better off putting that money into savings. I needed a faster cash flow return. Also I called twice. The first time I was told the claims were in review. Then three days later I called and was told the same thing. The reimbursement did arrive in my bank account the following day.

Purchased pet insurance with many misgivings due to hearing several stories of poor service and poor or no payouts. Am I glad that I decided to go ahead and try for myself. Pets Best has been outstanding in taking care of my claim. They sent me emails letting me know the progress of my claim and when I had a question a customer rep called me personally ( and within a few hours of my email) to discuss the problem. My claim was paid in just a few days. I couldn't be more pleased. Excellent company in every area!