Pets Best | Pet Insurance Review

I have been a customer for a long period of time and appreciate that Pets Best helps me care for my dog, Chloe. The service is good and the process has been simplified with the web tools the company uses. Highly recommend!

Our newest fur baby was diagnosed with lymphoma a couple of weeks ago. He was a happy/healthy boy and only 5 years old. Of course we were devastated and had to quickly decide how to proceed. The good news is that lymphoma is one of the most treatable forms of cancer in dogs and we decided to follow the typical treatment using chemo. After two weeks he is in complete remission and seems to be almost back to normal. I was a bit skeptical that our petstbest basic insurance policy would cover such an expensive treatment but filed the claims very easily online. Took a few days to process but PetsBest covered all the claims minus the 20%. To say I was pleasantly surprised is an understatement!

My dog got a ear hematoma. I called a mobile Vet to come see her.She is older and I wanted to be with her during the surgery. I am a ex vet tech. My other dog pass away from being sick and have surgery when he was older and ear hematoma is minor surgery. She is doing great. She wears her e-color and its draining and I wash it every day. She is almost out of her Chewable AB's. I really like this Vet and want to use him again. But Pet's Best is keep calling him, want more info? He's going to do a re check and I will have to submit another claim for it. I feel like these pet ins Co. are a rip off. This is the first time I've use these ins since I've had it in like 5 yrs. I will change this report if they pay. But it seem like they are trying to get out of paying. Update: got a email last night they are bugging the Vet for "more info". :( Update: Now they want the Vet files from when I enrolled her in 2009! The got the Vet so pissed he hung up on them! They are most likely looking for a pre-existing condition like "She has ears...sooooooooo...." I would switch if I could, but she is 10 yrs old. When your looking for Pet ins I would skip Pets Best. I asked the Vet which one and he said he hears good things about VPI. Still waiting. Now the guy says re-exsiting condition, like she "has ears"!!! Unfrickin' believable. As I recall when i signed up that if the dog hadn't been in for this condition in 6 mos it is not a "pre-exsisting" condition. But having ears is! I

I have raved about Pets Best to my veteranarian so much that they are now recommending this insurance to their other patients! I have 3 older dogs and have submitted multiple claims. Pets Best has paid on every one of the claims in a very timely manner and kept me well-informed via email through the process. The last claim I recently made was processed and the benefits were in my account within a little more than a week! I am SO impressed. I love Pets Best!

I submitted a claim on 3/10 because my dog got sick supposedly you can claim illness after 15 days waiting period however my dog got sick on 3/05 the symptoms started like a week before so that brings me to 2/25 that means he was already "COVER" however when I submitted the claim they denied saying that he had symptoms before the cover started so please DO NOT WASTE YOUR MONEY, BETTER PUT IT AWAY ON YOUR SAVING ACCOUNT..THIS INSURANCE IS THAT WORTH IT..I'm cancelling my account Im not going to keep paying for nothing.