Pets Best | Pet Insurance Review

Pets Best insurance has been fantastic. I have the sick and well care. They pay for well care as expected and the sick care has been a very positive experience. They have paid all of the bills for a complicated eye infection. I couldn't be more satisfied.

Not flexible for customers.Claims process stinks. They do not accept electronic signatures. You have to print out forms, fill them out and scan them to send back.Getting rid of them. Not much value. $42 a month.

After adding Casey to our family; I wanted to make sure that his health was taken care of as had it been with our other animals. I don't know why I had this feeling, but had an inclination that taking out health insurance was something which I should do. My husband felt it a waste of money. After Casey was approx. 2 months old I realized that his breathing and overal energy level was not right. Immediately took him to our vet; he was dx. with Congestive Heart Failure and Pleural Effusion. Difficult dx. to accept but with Pets Best we knew that all could be done for him that was possible. He is doing ok for now but realize that he won't live the life he deserves. Pets Best has been the greatest. He was immediately placed on cardiac meds and given approximately 6 mos. I don't have to tell you how horrible that was to hear. However, he has tolerated the meds well and is now 2 1/2 years old. We love him and cherish everyday. Pets Best has allowed us to be relieved of some of the stress of financial issues.

i have had problems from the very beginning, i was not given the rates i was quoted, the rates charged were much higher. they did not tell me that the deductible is per incident. so if you have several things that you are seeing the vet for in 1 visit, you could be charged several deductibles and not get anything back. there did not cover heartguard on my 2 pets, said they did not know the registered name of heartguard was the same product....it is a mess and i cant wait to leave as soon as possible. i have already moved 1 pet to another insurance company.

I am rating Pets best 9/10 because overall they are awesome but it was not as easy as I had thought to submit a claim... I have it for emergency care only for 2 cats. and the monthly bill after taxes is 46$ which I feel is reasonable. I have had it for 3 months and had to submit 1 claim. I took both my cats on vacation to visit my family and my incredibly curious kitten chewed on an advil liquid gel cap! yikes! if yo don't already know that puts cats into kidney failure if not treated imeditley!!!! So everything we needed to do was out of state, and not with our current vet. Pets Best did not even question any of that. AWESOME! Submitting claims by mail or fax is very easy. And finding out what they require to process the claim is easily acessible. the reason I gave a 9 out of 10 is because submitting the claim on line is tricky. And I was unclear of what they define as the "copay". The copay for my kitten was the emergency visit cost. So I had to cover that as well as my 250$ deductible. Which I felt was a little unclear when I had first signed up. For submitting claims online I had about 8 pages of documentation. After I had scanned each page into the format requested online all 8 pages were too big of a file to place on the account. Increasing the size allowed would be beneficial. I then tried to submit it by fax. My fax was fickle and only sent 3 pages. Within 8 hours I received an email that the claim was not complete and listed EXACTLY what was