5
out of 5
POSTED: | BY: Dee Bogush
Love PetsBest
I love this company. They're very helpful on the phone, and they pay claims promptly and fairly.
4.3
out of 5
Number of reviews 12,821
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: HG
Good at first-now getting slow and expensive
I have had dogs insured with Pets Best for around 10 yr now.At first their prices were reasonable and they would complete a claim withing 5-6 days.
Now it's taking 3 weeks and a phone call to get the last paid claim and their rates in the last two years have gone up by 50%.
This latest round of rate increases is unreasonable.
I'm looking around to move now.
I'm going to mark that I would recommend them only because they do pay up.
2
out of 5
POSTED: | BY: Dan Schwartz
First claims reviewer inexperienced or incompetent
My experience with Pets Best Insurance has been outstanding. But whoever reviewed my most recent claim was either inexperienced or incompetent. The initial reviewer rejected my claim for a ridiculous and incorrect reason. I called to inquiry and the rep on the phone said it was a mistake and she would get it rectified, which she did. I expect to get lousy service when I call the electric company, phone company, or cable company. Fortunately I have grown to expect superb service from Pets Best. The reviewer who initially rejected my modest claim is either inexperienced or incompetent. Fortunately I believe this person is the exception to Pets Best staff. I am taking the time to submit this survey even though the claim was for only $57.98. I value good service. Up until now all my ratings were 10s. This one I rated 4 because the reviewer wasted my time and yours too.
5
out of 5
POSTED: | BY: Mary Ann
Very Pleased!!
I never had pet insurance before this puppy. I am a long time insurance agent too, and really doubted if they would pay a TPLO claim for my baby. Just skeptical... BUT, I am happy to tell you we had no issue at all with Pets Best, claim handled, paid as stated in our policy... and we are THRILLED. Everyone there I spoke with or chatted with was so kind, and patient. VERY VERY Happy with this insurance!! Price is one of the best around too.
5
out of 5
POSTED: | BY: David Cohen
Good Job
My Noel has skin problems, i was very happy with how Pets Best handled the claim. Premiums are Premiums, but if the company does a good job for your pet when you need it that very important because your pet is part of your family.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.