Pets Best | Pet Insurance Review

I have had Pets Best for approximately one year now, and honestly never thought we'd ever had to request their assistance, well, it happened, and we have to admit, this company is top notch! Every phone call, every email, is responded to expeditiously, professionally, and with utmost courtesy. Follow up phone calls were made to ensure I understand everything I needed to know about my claim. Not to mention each phone conversation was personal and caring because they listened attentively and ensured that I was satisfied with their responses, they listened attentively to each problem. In my situation I had back to back emergencies with our Kitty (that's her name BTW), and I must commend Pets Best for the the absolute care and assistance they provided me when it came to reimbursing my claim. It was expeditious and most of all their representatives handled each phone call with care and concern, THAT to me is the epitome of how an insurance company should treat their "paying" customers. Thank you Pets Best, you guys are No1 in our book!

Do not renew my policy

My dog developed an eye infection while at a kennel. Pets Best promptly paid the claim.

My little Abby broke her femur..pets best covered 2,800.00 of my 3,200.00 bill! I received a check within two weeks after the break! So professional and thorough. My vet recommendedicated this insurance..so grateful..don't hesitate..worth every penny!

Just 1 question-- Is the deductible based decided on nature of claim, ie. If claims are not related does the deductible start over? Other than not completely understanding recent claim my experience with Pets Best is great