Pets Best | Pet Insurance Review

Pets Best has been terrific with paying the claims associated with the diagnosis and treatment (removal) of our boxer's histiocytoma. The filing process is easy and the claims were paid very quickly. I recommend Pets Best for anyone looking for an affordable, straight-forward pet insurance company with great customer service.

I am very satisfied with Pets Best. Our dog had a ruptured cruciate ligament. They are very anxious to please. The reimbursement covered exactly what I expected under the policy. Based on my experience,I would highly recommend Pets Best to any dog owner.

Though I've had good coverage with another pet insurance company, at the urging of my vet, I recently switched to Pets Best. As fate would have it, my youngest, healthiest little girl was rushed to the emergency room on death's doorstep just 3 weeks later with a blood disorder and Endocarditis. Thanks to the excellent works of CSU Vet Hospital she pulled through. But because my claim was so close to the start date of the policy, Pets Best denied my initial claim. I pulled together the paperwork they requested, and explained to them that I've always carried insurance on my dogs in my appeal. It is with pleasure, and relief, that they realized I was submitting a legitimate claim and approved it right away. I give Pets Best an 8 for good online forms and phone reps, and paying on the claim. They lost a couple of points on the appeal hassle, but they made good and I appreciated the opportunity to explain my side of the issue. I hope to never have to put in a claim again, but I will be maintaining my Pets Best Insurance because it's a really good idea. And maybe if there is a next time, they'll get a full 10! ;-)

This is my second time using Pets Best. They insured my silky terrier, Kacie, for many years until he passed away at age 15. Pets Best now insures Shawn, my 6 month old silky terrier. They pay claims quickly and without error. Keep up the good work Pets Best.

We have 4 dogs and between swallowed objects and allergies this insurance has saved us thousands! It's easy to file a claim. We would recommend this insurance very highly!