Pets Best | Pet Insurance Review

Finding ourselves with a large bill for our little dog, we were trying to figure out how we could handle our finances. But once again, it was PET'S BEST TO THE RESCUE!! Our claim was reviewed a few times with out vets office and we were concerned that it was not going to qualify for any reimbursement for whatever reason. But Pets Best once again proved that they are a fair and trustworthy pet insurance! Our little guy has had a lot of tummy problems and the easy, less expensive treatments just weren't working. Now, he is doing well, but the cost to get here was pretty large. And the RX that he needs is also very costly. Luckily he is only 10 pounds... helps with the quantity/cost of medication he needs. You may think that the cost of pet insurance is high, but the cost of pet health care rivals human health care!! Pets Best stands by it's policy and does not try to avoid ANY of the procedures or meds that they claim to cover. A great and easy company to work with. Thanks for being there again for us Pets Best!!

We have had good service but the online claims process needs work. It only allows you to upload a few documents and no way to submit more so I've had to submit our claim in three separate online processes.

I have been with Pets Best since 2007 and over the years have become more dissatisfied. For the first few years they were reasonable and reimbursed promptly, then in one year they more than doubled the rates. In 2015, after having to put down two of our three dogs, they only covered a fraction of the costs for end of life care and cancer treatments. Their underwriters (claim processors) assume to have more authority than a cancer specialist on a diagnosis and denied my claims based on THEIR OWN interpretation of medical records, in spite of my appeal with a letter written by my veterinary oncologist to support my claim. Communication on my appeal was not specific, and their denial gave no explanation, or acknowledgement of the facts presented. Their decision was arbitrary. Now with only one dog left, they are insisting on vet records on even minor incidents, and on back-to-back claims even whey they already have the most recent records. I believe they are causing unnecessary waiting periods in order to collect their premium payments each month. Sadly, I will NOT use this company again for any future pets we adopt.

medication I am recommending for medication coverage. It has been very good. Other issues will review as they appear. This company in some ways improved but policy holders like me well. I am giving a ten for covering all medications with no issues.

Very fast to respond, never had a problem with service or claim