Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 11,967

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cat owner

Pets Best is the real deal

Pets Best has incredibly affordable rates, a very simple and straightforward reimbursement plan, and pays claims within 5-10 days for all the claims I have had. Previously I had insurance through VPI, but they were a joke. Theynlimited payments to an annual maximum per type of issue (ie urinary infection) and their limited pay amounts were LESS than a vet charged for even a single incident. I was very soured on insurance due to VPI but now I highly recommend Pets Best to all of my friends.
5

out of 5

POSTED: | BY: Connie

The Best Pet Insurance

10 is the best, then Pets Best is 10+. I want to thank you, Pets Best, for all the service and caring.
2

out of 5

POSTED: | BY: C. Wallace

Disappointed

The claim was processed in a timely manner, however, I was disappointed in the amount of reimbursement, only $25 of a $135 billing. This was not the first claim where I have had this experience, so I cancelled the insurance policy.
5

out of 5

POSTED: | BY: Denis

Very pleased with Pets Best-Highly recommend

I just renewed my policy for my 15 year old cat. The first time I got insurance for her was a year ago. About 6 months ago she was diagnosed with kidney failure which requires me bringing her to the vet twice a week for fluids. Initially, the tests, hospital stay, and IV fluids was around $1,000. Follow ups and treatments brought the total closer to $1,500-$2,000. Each claim I filed was paid within a week and deposited to my account. After meeting my $250 deductible, they pay 80% up to $2,500 per illness (the basic plan). All payments were made without any hassles. The premium was well worth the cost. Customer service is very helpful and friendly. I highly recommend Pets Best Insurance. I went with the basic plan which had a very reasonable premium.
5

out of 5

POSTED: | BY: Kristel

Would never be without PetsBest insurance!

I have 3 cats, they all have PetsBest Insurance. It has paid for itself 100 times over. My male cat, Snowball, had to have bladdery surgery for bladder stones. The total vet bill was $855.00; my portion of the bill was $167, PetsBest paid $688. I have another male cat, Jake, who has hyperthyrodism. He has to have his blood checked every six months and is on a medication called Tapazole, one month supply of Tapazole is $44.25; I pay $10.00. I only pay 20% of the total cost for his bloodwork. I can go on and on, but just do yourself a favor, purchase PetsBest, you won't be sorry. You do your claims online, and they do direct deposit into your account within 3 or 4 days.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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