Pets Best | Pet Insurance Review

Recently added a maltese puppy to our family and our breeder talked to us about insurance. We had never thought of buying insurance for a pet before...seemed like a luxury we couldn't afford. Plus we had the same attitude towards pet insurance as we had about our own "human" insurance and the absolute dread in dealing with the company. However, with Diva being a puppy and the life expectantcy of 15 to 18 years, shots, accidents, illness, spayed, etc., we decided to check into insurance for her. Pets Best had the rating I was looking for and offered a package we could afford. I can't begin to adequately say how awesome this investment has been. The claims are pre-filled with all information when downloaded. All I need to add is a brief description of treatment and attach the vet's statement. Within a FEW and I mean FEW days we receive word that the claim was received. And that it was processed with any money reimbursement directly deposited into our personal checking account. Voila!!! When I had a question about a claim, that same day I received email clarification PLUS a personal phone call from a representative. This is the best, easist, hassle free, terrific coverage, friendly and fast customer service insurance company ever! Wish our "human" insurance was as accessible!

I was very impressed at the timing of payment and that they delivered on their word. The policy was easy to understand, affordable, and they lived up to their claims! I submitted a claim on 5/7/12, they had to request medical records, but payment was processed 5/15/12. A wise investment and I just bought a pretty basic plan only costing about $18 a month. Well worth it!

I have had pet insurance since 1993 from VPI to AKC Pet Healthcare and Pets First. I currently have 3 Mastiffs covered by Pets Best for less than it costs for one with AKC Pet Healthcare. Unlike most pet insurance companies, Pet's Best is easy to use and claims are reimbursed in a timely manner. My vet often asks who I recommend and I have no trouble telling him Pet's Best.

I submitted one claim which was declined. They claim it is a pre-exsisting condition which is not true. Do not buy this insurance. Complete frauds. I had my dog insured and when I noticed the age on the contract was 7 months wrong, I had to have it reissued with an entirely new contract, thus they said she wasn't covered.

I have 2 dogs insured dogs and have had good experiences with filing claims and quick turn around. Most recently, I submitted a claim for one of my dogs TPLO surgery. It was taken care of in a couple of days! I cannot explain how delighted I am that this service is so easy and convenient to use. I like the piece of mind that I get knowing that I can take care of my dogs without hassle. I have not had any issues that were not resolved promptly and fairly.