Pets Best | Pet Insurance Review

When I received my last EOB, the bottom paragraph asked for this review. I usually don't give one unless the company is truly spectacular. So here's the review. I have never, ever had a problem with a claim, and my dog has had health problems since day one. In her 12 years, she's had 3 shoulder surgeries (covered up to the maximum for that claim), multiple ear infections (ditto the above), and now heart disease for which she's had to see a cardiologist. THAT was expensive. I have never, ever had a problem, and I've received reimbursement in the 3-5 day range for most of it. They've gotten really busy lately (yea for them!), so it's taken up to 10 days for the heart reimbursement, but still...have you ever seen our health insurance work that well? I have 3 cats on the cat illness plan (around $8/mo each). One ate a string for which he had to have surgery to the tune of $2000. Covered. The best part is the customer service-always warm and friendly, and usually asking how the pet is doing.The old lady pup has gone on the wellness plan as well since she's older and needs more exams and yearly procedures, and that's been very helpful too. I can't say enough good things. Love this company and surprised more people haven't heard about them. I spread the word all. the. time.

My dog has a condition that required x-rays and other complicated procedures to diagnose. The bills were high, but it was worth it to find out what was wrong. Thankfully, Pets Best reimbursed me for most of the expenses which has allowed me to be able to continue care for him without always having to put a price on it. They were willing to work with me and my vet to arrive at the best result. Thanks, Pets Best!

Our little Yorkie Mickey has been having a difficult time. It's taken about a year to find a treatment that seems to be working now, and can save his life!! Pets Best has been right there with us throughout this procedure. If not for them, we would have had a very difficult time finding funds to cover all the procedures that have been tried. He now seems to be doing so much better... special foods ONLY, and medications, one of which is quite expensive! Even though the rates rise with the pets age, they are still very close to most good Pet Insurance plans. It is so good knowing that you have a lifeline for some financial help when life throws you that curve ball and you have to scramble to save your dog's life! Thanks for being there for us Pets Best!!

We've had Pets Best for our dog for six years, since he was a puppy. When we first signed up, the premium was very reasonable and comparable with other companies. Two years ago, they got a new underwriter, and the premium doubled. Then it increased by a couple hundred dollars again this year. At the same time, it's taking them longer and longer to pay out claims. For one claim this summer, I had to call them and ask for an ETA because it had been more than a month. The person I talked to said the claim had been approved and should be paid out that week. Then I got a follow-up call from her saying the claim actually needed further approval. Historically, Pets Best has been very good about covering my dog's accidents and illnesses, and I've been very grateful to have pet insurance. However, when we got a second dog, I decided to use a different pet insurance company, because Pets Best has just gotten too expensive, and my confidence in their integrity is eroding based on recent interactions with the company.

We just got reimbursed $1,600 on a $2,000 Vet bill. That's 80% just like they said. I love Pets Best. They have saved us over $5,000 in Vet bills over the past 3 years alone. We are so glad we got insurance for our puppies. It makes it much easier to get the checkups and the attention they need.