Pets Best | Pet Insurance Review

We recently just got an Irish Setter puppy so we were new to the pet insurance stuff. After what I thought was months of thorough reviewing I decided Pet's Best was the best choice out there. PLEASE TAKE THIS INTO CONSIDERATION: Our 6 month old pup just got diagnosed with one of the rarest heart defects a dog could ever get. No worries, I thought, I have pet insurance. Nope. Pet's Best DOES NOT cover any congenital issues. Please make sure to get an insurance plan that covers congenital problems. Trust me, we never thought our puppy could have anything wrong, especially since Irish Setters rarely have health problems. We just got dealt a really really crappy hand. Now we will be dealing with an $8,000-$10,000 bill, if open heart surgery can even be done. So please take my advice and pay the extra money for congenital coverage from another company.

For the past 4 years I have always submitted my claims via mail, then waited up to 10 days for my check. This time I decided to file my claim electronically, and I was quite surprised at how "user friendly" your process is. I also signed up for electronic transfer directly into my bank account. Now instead of a week to 10 days, I received my refund within 48-72 hours.

I had just purchased peta best insurance and two weeks later my 5 year old dog got a laceration while at doggie day care. I had absolutely no issues with filing the claim, in fact it was super easy. Within about seven days I had the money in my bank! When I called to check on the claim they asked how Aries (my dog) was doing. Every time I have spoken with them they have been completely professional, caring and polite. I am sure if someone has had a negative experience it is because they did not do something proper or they are trying to get something paid for that is obviously not covered. Anyways, just wanted to say how greatful I to have my pups covered. I know that their health will be well taken care of! Thanks!

My beloved Australian Shepherd mix, Taz, passed on at age 15. I was distraught and devastated for months. I forgot to file the claims for all the medical visits and procedures from the last year of her life and missed the 6 month filing window on a few of the claims. I called and explained the situation, and the representative was very sympathetic and was able to waive the time limit so I could submit the claims. I also got a sympathy card in the mail from Pet's Best.

Sharon V. is an extraordinary customer service representative. She was helpful, professional and incredibly personable.Unfortunately my policy expired but I do hope to be a Pets Best customer in the near future primarily due to her. How refreshing to have a wonderful human being on the end of a customer service line. I was truly impressed by Pets Best and would not recommend any other Pet Insurance to my friends.