Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Stephanie

Slow claims processing

Claims processing extremely slow, I have 2 dogs covered by this insurance and another covered by Healthy Paws. I have submitted claims with Healthy Paws and they processed my claims within a week. Pets Best has taken almost 2 weeks and I have heard NOTHING. I will be switching my other 2 dogs to Healthy Paws.
2

out of 5

POSTED: | BY: Dani Huntley

Only 6mo to file claim

Didnt realize claims had to be filed w/in 6mo, rather than within the same year the policy was in force.Of course, filed my claimfor surgery remove 2 tumors 181 days after the surgery & claim denied. tried to call multiple times and never was able to reach anyone, so don't even know whether claim would have been covered.Disappointing.
5

out of 5

POSTED: | BY: Cindy Schwenk

The Best Pet Insurance!

I acquired PetsBest after 3 of my pets passed away after expensive illnesses (cancer, heart, pancreatitis) 2 yrs ago. I decided I needed insurance for the rest of my crew - 9 cats & 1 dog. My dog is now 15 yrs old & has numerous illnesses. PetsBest has paid every claim without issue. Last week, I faxed 2 claims for monthly medications on Thursday night. They were processed & paid by Friday afternoon. That was a 24 hr turn-around! They are fast but that was super-fast! If you ever have to call them, they are very pleasant to deal with. Very nice people on the phone. I highly recommend PetsBest.
5

out of 5

POSTED: | BY: Lynda Wawryk

They are the absolute best

I have had Pest Best Insurance for years and all I can really say is that because of them my dogs are still alive. My shepherd delvoped peranial fistuls and the vet and pills were expensive. And my huskey tore her acl, the vet bill over 4000.00 Because of my insurance I was able to save both my girls
5

out of 5

POSTED: | BY: Pat Hood

This is the bes insurance

They actually pay for stuff! I don't have the wellness part, but when my cat got sick the reimbursements made a big difference. It's easy to file a claim, and with the automatic deposit feature, it's quick to get the reimbursement, They also let you know where you are in the process via e-mail, so you don't have to wonder what happened once you file the claim.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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