Pets Best | Pet Insurance Review

I submitted a claim because my 1.5 yo dog was gaining weight, they took forever to process and then deny the claim because they claim it existed prior to coverage. What geniuses, she was a growing puppy and thats why she was gaining weight! Thats normal!

Best Customer Service. Best Claims process from start to finish (payment deposited directly into my checking account). Unfortunately I have had to submit many claims for my 12 year old Bichon. The good news is that the speed of the claims process has improved from good to great - practically lightening speed. Normally I am very cautious about recommending products and services. However, I feel very comfortable in recommending this company without reservation.

My dog had a laceration on his lower eyelid that required emergency surgery. Subsequently, my dog required consultation with a specialist in eye problems. When the problem was resolved, I submitted the claim via email to Pets Best. The turnaround on the claim review was less than 24 hours. The amount I ultimately received was exactly as I expected. I have Pets Best insurance for six dogs. The basic accident and illness coverage has been most helpful. It is such a relief to get quick and easy turnaround with no surprises.

Pets Best Insurance was available through my place of employment at a discounted rate. I signed my 5 year old coohhound lab mix dog up, but I almost didn't since she was always perfectly healthy. Four months later, she developed a limp, and was diagnosed with osteosarcoma. Pets Best was wonderful to work with and promptly paid all the claims by direct deposit into my checking account (minus my deductible and 20%)usually within 1 week of receiving the claim. They have paid promptly through the initial vet visit, the biopsy, the surgeon, the specialist, the amputation, and now through chemotherapy treatments. This is a very stressful time, and I am so happy that Pets Best has been there to make things a little less stressful. I am able to afford the best car for my dog because of them. Any pets in my future will sure to be covered by their plan.

I am truly amazed! I submitted my latest claim on-line late one afternoon and it was already processed by the next morning. That's less than 24 hours!!! I signed up for direct deposit and my reimbursement was in my account within 72 hours. Not only did Pets Best reimburse as they said they would, they were extremely efficient in doing so. Previously, I had VPI (for 23 years) and while it started out as a good company, I watched the customer service steadily go downhill. Not only did they take "months" to reimburse claims, but they had many differnet loop holes that they jumped through to avoid paying out on claims (things that were not disclosed clearly to customers). I am thrilled with Pets Best and have recommended it to many many friends over the last few years and they are just as happy with them. I HIGHLY recommend Pets Best!!!!