Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sylvia Sorgel

Claim service

This is the first time I've submitted a claim to Pets Best and I would HIGHLY recommend them! Their service is quick and they keep you apprised of claim status every step of the way! I'm VERY pleased!
1

out of 5

POSTED: | BY: Catherine Huff

Canceled

Wellness not worth extra premium. Preventative medication should be covered. Not just 25 dollars. Medication is far more expensive. Bill for a booster shot, heart worm preventative for one year and flea and tick for 66 months was over 200.00 dollars. Policy only pays 25 dollars that was paid earlier in year. This was a bill from a community service, not a vet office. So this would be a discount price for shots and medicine. Need to increase preventative medication coverage. I canceled my policy. Will deposit my premium in an account of my own to buy the preventative meds for my dog.Much pressure from person I called to cancel my policy. I am aware of vet cost when my dog might get sick or injuries. My dog is a resuccude dog and if I can not afford his care they will help.
4

out of 5

POSTED: | BY: carrie

THEY PAID CLAIM!

I have had rather small size claims but Pets Best DOES pay and pays very promptly. They are also the most reasonable insurance company for my Ralphie.
5

out of 5

POSTED: | BY: Erica Walton

Fantastic service

I was very pleased and happy how my claim was handled. The customer service assistant was very friendly and patient with me. I will always use Pets best insurance for my pets.They are the best! Thank you.
5

out of 5

POSTED: | BY: Sandy Hodges

I Love You Pets Best

When my Vet recommended Pets Best Insurance Plan, I thought no way, I can't afford it PLUS my dog is young and healthy. After thinking about it a day or two I came to my senses! I have Multiple Sclerosis and sometimes I am unable to get out. I live alone, so my dog Izzy is very important to me. I could not have bought a better product for Izzy than her health insurance. She developed Pancreatitis this year, and the claim filing process and reimbursement was fabulous. There is NO BETTER protection than this plan. If you love your pet, remember that vet care is very expensive. Protect your beloved pet, and your pocket book by purchasing Pets Best!!!!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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