Pets Best | Pet Insurance Review

I started with Pets Best in 2014 and had no claims. In 2015 they raised my rates, so I took a bigger deductible from $200 to $500. When my cat got Kidney disease I submitted a bill for $500 and they canceled my policy. They did return the annual premium on a prorated basis. I paid $167 for the year and got back $147. I don't believe they will process the claim even though it occurred prior to my policy canceling. I had to put down my cat a month later and that cost me $67. I won't even submit that even though it occurred prior to cancellation unless the $500 claim is processed. With them returning my premium I broke even. I wouldn't use them again.

My dog has had health issues since being a puppy. Pets Best has been wonderful in the speed and quality of handling my claims. They really do care!

Service was, as always, first class. Good communications when the process was underway and a speedy and fair response at the end. thank you

Our little boy suddenly started vomiting quickly followed by bloody diarrhea. We rushed him right in to emergency services with our vet. He was critically ill. He required services and tests. Some time later, on our way home we thought about the fact that we were blessed to be able to say yes to the tests and services and knew we could pay at the time of services and then submit a claim for reimbursement. We know of too many pet parents who couldn't do that and ultimately lost their furry kids. Thankfully, because of the quick action and care of our vet, our furry son is walking around happily wagging his tail today! Thank you Dr. and Pets Best!!! Filing the claim has been quick and easy.

Your reimbursement regarding our recent claim was timely and it was fair. Our pet is important to us, and Pets Best has helped him to be able to get the care that, otherwise, we probably could not afford. Bless you.