Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,049

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Diane Becker

So glad we found this insurance!

My dog Audrey has had a year of illnesses some of which I never received a definite diagnosis. Had to get a second opinion from a holistic Vet and a NutriScan - Pet Sensitivity & Intolerance Test. All of this became very expensive and would have not been possible without this insurance. Best Pets does have limitations on holistic care and does not cover holistic medicines. Audrey is doing better with a variety of treatments. I really want her healthy again, and thanks to Pets Best we are working on getting there!
2

out of 5

POSTED: | BY: Rebecca Rovinski

Frustrating

Being more helpful in tracking down info and having a fax number that works
5

out of 5

POSTED: | BY: Breanna

So Impressed and Thankful!

I insured my Pomeranian Mocha was she was just 3 months old. Being 3 pounds I knew something was bound to happen , and it did. She took a leap of faith and broke her tibia and fibula. Pets Best paid for 80 percent of the 3,700.62 in total vet bills for surgery. When other people would know where to turn to help save their pet, I turned to Pets Best. She is now happy and healthy and I am ever so thankful for this company!
1

out of 5

POSTED: | BY: Tom Bosch

Nothing but a scam

Even though most of the services and vet visits I filed claims for were covered under my plan, I was continually denied, or would get much less reimbursement than I should have. Monthly payments increased with little to no return.
2

out of 5

POSTED: | BY: Erin Reopelle

Bait and Switch

Pets Best first of all will find every reason to deny your claim. The hassle of appealing just to try to get them to pay out claims is unfathomable. Once you begin coverage with this insurer they then switch your coverage to another underwriters which makes your premium go up because of your senior pet. If you have senior pets beware! Pets Best will switch underwriters on you claiming it is due to increase/rising costs for veterinary care which is not true in our area. They will find every reason to deny your claim and you will have to fight to try to get something covered by Pets Best
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review