Pets Best | Pet Insurance Review

Ive had Pets Best for my young Maltese. He has been stricken with so many illnesses and ailments this past year that I was so worried I would lose him. Our vet was finally able to pinpoint the source of most of his problems, Hypothyroidism. He also has back problems. He was put on meds and now after a few months is doing so much better! He is almost back to his playful Maltese self! I spent alot of money on tests, bloodwork, meds, X-Rays and visits! I would do anything to save my pet but wouldnt have been able to afford it without the coverage provided to us by Pets Best! All of my claims have been approved, and yes Ive paid my co-pays, and deductibles ..but always get a portion of the claim back. That helps me so much! This is the first time Ive had insurance on any of my dogs and he is the first to have many issues. Im always worried a claim wont be approved ...but they have all been so far. My premium has increased for the first time on this year's renewal but only went up a small amount. Nothing drastic. I hope my dog gets better so he can simply enjoy his doggie life. He will require meds for the rest of his life but thanks to Pets Best he will have a good quality of life because of the safety of insurance in case anything else comes up. THANK YOU to Pets Best! I would highly recommend them to anyone with pets!

My older dog was 10 when I realized I wanted to have her covered. Pets Beat was the only insurance company I could find that was willing to insure her. The rate was fairly reasonable and the coverage was fair. The fact that she could now be covered was a load off my mind. After, they always processed and paid claims promptly. Thanks Pets Best!

My 7 month old puppy recently had major complications from surgery. Within 5 days of submitting a claim, Pets Best reimbursed me! I received emails from the company through the whole process. I VERY happy with my insurance plan and my premium is very reasonable!

Pets Best policy terms are clear and consistently applied. The company also has a great online portal that customers can use to submit claims electronically, and customers have the option of getting the payments deposited directly into their bank accounts. The response time on claims is very quick: I sometimes hear back within 24 hours, and I always receive the payment within two weeks. I've also contacted customer service a few times and always have great interactions with the representatives. The first time I used the policy was when my dog was attacked and needed extensive surgery on his leg. Pets Best paid out the full amount allowed under my policy, which was incredibly helpful. Since then, I have used the policy for smaller claims. Pets Best has always paid the claims that I submitted, even paying more than I expected one time by lumping one claim with a previous one, meaning the deductible was already met.

I have had Pets Best Insurance since 2007. The claims process is EXCELLENT! They get 10 stars for this. I highly recommend them for this fact and the fact that they are flexible with which vet you can use etc. I do have a problem with the fact that they NO LONGER permit herbal remedies for reimbursement/treatment. In fact it's very sad... let me explain why. They once did and it began my journey to eliminate my dog, Bellah's chronic ear infections. Conventional vets are wonderful but not to get to the root of any issue so I began using an integrative medicine vet (which again,I have to say Pets Best is wonderful for allowing ANY vet). Bellah responded VERY well to Chinise herbs and began the healing process for allergies. I moved from GA - CA and allergies changed - I found another great integrative medicine vet and she again prescribed TCM (Traditional Chinise Medicine). When Pets Best went to Aetna they no longer covered this cost and in fact Bellah no longer has ear infections because of the herbs - therefore, really saving PetsBest money (due to less claims and visits to the vet).