Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,469

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Betty K

We Have 3 Senior Dogs, All Now…

We have 3 senior dogs, all now on lifetime medications. Early years we did not utilize our insurance much, but now we are so grateful we joined Pets Best while they were younger and are now able to re-coup 80% of our costs! We appreciate your fast processing and payments as well. Very responsive, pleasant and understanding customer service! Last year we lost our most senior dog and Pets Best was wonderful thru this time. They even sent a sympathy message to us. Thank you for offering the great variety of plans that meet our needs as our pets age!
5

out of 5

POSTED: | BY: Trina W

I Understand My Insurance Wish…

I understand my insurance wish I could change the policy sooner but like it
4

out of 5

POSTED: | BY: Hiroko K

Pre-Approval Process Would Be …

Pre-approval process would be great, so that I would know how much could be reimbursed or not.
5

out of 5

POSTED: | BY: Karla S

First Time Filing Claim, For W…

First time filing claim, for wellness visit. Received 100% of visit, as stated, for my policy. Quick turnaround, within a week.
5

out of 5

POSTED: | BY: Linda B

I Took Her To Belton Small Ani…

I took her to Belton Small Animal Clinic, North Main, Belton, TX 76513. Dr. Linda Hankins and ALL her staff are the very best in Central Texas. Prissi went to get her shots that were due and a check up, which they do every time you go in for anything. My Account # 242. I have been with them since the 1970s. They are they greatest"

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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