Pets Best | Pet Insurance Review

Someone denied my claim for an illness, but did not support the decision. They took 2 weeks to process it before emailing me to give more detail. I sent an invoice, and they said they needed to get paper work from my vet, then they denied it saying it was from before I put insurance on the dog. But it was false and they will not provide me the paper to show it was an illness prior to insurance date.. terrible..

Just sent my paid bill from clinic, 3 weeks later get direct deposit from PetsBest. Quick and easy!

Sure, you could pay $1400-$1500 a year for coverage, but after considering that a very (very) minor portion of your claim will actually be reimbursed, you are far better off just paying out of pocket and moving on. If the vet determines your pet may have a skin allergy, that will be tossed in the "pre-existing" category and tossed out. At no point has there ever been "100%" despite paying for it.

After paying for "premium coverage" for 10 months, my puppy suffered a bad fall and severely injured his knee. Although I was ten months into my "premium coverage" at $50/month, Pets Best refused to cover a single cent of the $3,000 surgery my 1.5-year-old puppy required. The stated reason for the refusal? Remember that "optional health check" form that is sent to new policy holders? Turns out that if that "optional form" isn't filled out within 6 weeks, accidents/emergencies won't be covered for the first year. After spending thousands of dollars paying for Pets Best insurance, the company refused to help me and my puppy when we most needed it. I would NOT recommend this insurance company.

Have been with PetsBest since late 2012 for my Cocker Spaniel. They are fast with processing of their claims, and reimbursements if applicable, depending on your deductible(s). I highly recommend PetsBest Insurance for your furry kids/friends.