Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,685

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Joan and

We're so glad we signed up with Pets Best!

Thank you for your prompt, efficient processing of the two claims we had for Boris and Isadora! This was our first experience with pet insurance, and we are absolutely delighted with Pets Best! You are truly the BEST!
5

out of 5

POSTED: | BY: Sue Golden

Highly recommended pet insurance

i submitted various claims for Chloe from regular visits to teeth cleaning to her final days when I had to sadly put her down at 14 1/2. Petsbest responded to each claim in a timely manner. The coverage was excellent as well as the service. The employees were a pleasure to work with.
5

out of 5

POSTED: | BY: Diane Meharg

payment

Sent the money in a timely fashion, faster than human insurance, would highly recommend this company, no hassles at all.
1

out of 5

POSTED: | BY: Julia

Not one othe best

I thought this insurance was the best but I am not very happy, every time you submit a claim they apply your deductible, has a max cap if you pet bill is more than 2500 that it is they wont pay any more, every instance is they apply the deductible. I found other insurances that don't have a max and are very fax and don't a apply the deductible for every instance. If you dog is old and have this insurance better check this out before you submit a claim
5

out of 5

POSTED: | BY: Cathy

Very Happy with Pets Best Pet Insurance

So far we've only used the insurance for two well visits, cat & dog, but we are very happy with the reimbursement of services as well as the ease of filing the claims. The process is quick & easy. We're also very happy with the ease of customer service. The attentiveness and competence of the representative, Jennifer, was such a pleasure. Seems like good customer service is a rare quality these days. She went out of her way to take care of our situation, and we appreciate it!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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