Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Janet Bailey-Sutton

Love these folks!

I have 5 dogs and 3 cats -- the dogs are covered, the cats aren't. This month, I had a new dog who needed spay and other services. I also had a cat with an infection. The cat ended up costing nearly $600, which is all out of pocket. The dog cost just over $300, of which I will get back $200. I faxed the claim yesterday and just was notified that the claim has been processed and my reimbursement will be on its way to my checking account.:) Maybe it's time to cover the cats.
5

out of 5

POSTED: | BY: Nicholas P.

Truly the Best Pet Insurance!

My French Bulldog is a handful. I'm so glad I found Pets Best to help me with her. I recently switched from another pet insurance company who were less than helpful. Pets Best have been courteous, prompt, and delightful to deal with. My frenchie recently had some health problems and Pets Best really came through as promised. Other insurance companies I have dealt with would have given me the round around. Pets Best are honest and have earned my trust.Thank you!
5

out of 5

POSTED: | BY: Fred L.

Pets Best Insurance lives up to its name!

My wife and I adopted two greyhounds; one of which was recently diagnosed with a cancerous growth on his salivary gland. Following surgery and chemotherapy, we submitted a claim to Pets Best Insurance. Within days we received confirmation of receipt of the claim and a few days later, we received payment with a clear explanation of benefits. We couldn't be more satisfied with their customer service and coverage. We'll be encouraging members of our family and friends with pets to call Pets Best for a quote on coverage.
5

out of 5

POSTED: | BY: Barbara

I continue to LOVE Pet's Best Insurance

My 12-year-old Shih Tsu had a soft tissue sarcoma skin cancer. He had surgery to remove it and had complications from the surgery: intestinal disorder and a urinary tract infection. Pet's Best, as usual, paid up to the max on the claim and they are SO FAST about processing the claim. Claim faxed in on Thursday, and paid on Tuesday, with email notifications as to their progress on the claim. So easy! I just really LOVE this company and their service! I have older dogs and multiple claims, and they always come through for me. Without them, I would be paying thousands of dollars in vet bills. They really give me peace of mind. Wish my own insurance was this good!! Two thumbs up for Pet's Best!!
5

out of 5

POSTED: | BY: Missy

Awesome Company!

Amazing customer support, and super quick claim reimbursement. I have told so many people about this company and my good experiences. It is because of them that I have no fears of being able to do whatever it takes to help my dog, and I can focus on worrying about her, not the finances. That is worth its weight in gold.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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