Pets Best | Pet Insurance Review

NOW I know why it's named PETS BEST! Could also be called PET OWNERS BEST! I have had Pets Best insurance for 4 years for my dog Mickey, but had never filed a claim. I purchased it more for catastrophic illness than mundane problems. I contacted them re: price hike if I were to file a claim. I was afraid that the premium would go up quickly if I used the insurance, as it does with car insurance! (After 2 glass claims in 2 years, my premium was raised and my glass coverage dropped!) However, with the economy what it is, and my only income is my SS, a recent bill (which included blood work) was $480! Turned out to be just gastritis. I decided to file a claim...downloaded the online claim form, had the vet enter the diagnosis, and faxed it to Pets Best- not expecting much. A super quick and easy process. I received immediate comfirmatin that they received the claim and were processing it. Two days later, I got an email with an EOB showing a reimbursement of $304!! I had it deposited directly into my checking account. Now, I am 68 years old, usually find stuff like this to be terribly complicated and time consuming, but this could not have been easier! The service was fast and easy. Couldn't ask for more! I would recommend Pets Best to any dog or cat owner! I hope I never have to use their service again, but it's comforting to know that they are there to help if it becomes necessary!

The turnaround time on reimbursements is incredibly fast(a day or two)! If there is a problem or you have a question about your policy, they call you back on the phone and talk it through. All staff who I have talked to have been really nice and helpful.

I have 1 dog and 5 cats insured by Pet's Best since 2009. Before that; I had a different insurance(VPI) which was extremely expensive, didn't insure older pets, had many conditions that weren't covered and the reimbursement amount was very little. After 6 months of doing research, I settled on Pet's Best and couldn't be happier! There is no age limit, very little restrictions as to what is covered ( even chiropractor and acupuncture services are covered)and they have so many different deductible and reimbursement options, all the way down to $0 deductibles with 100% reimbursement!! You can't even get that with human health insurance! I have two 14 yr. old cats (1 has mast cell cancer and hyperthyroidism),two 6 yr. old cats, one 4 yr. old cat and one 100+ lb. dog.I have varying deductibles and reimbursement amounts that average out to a$250 deductible with an 80% reimbursement. With all of that said, my monthly payments for all 5 pets is only $120/month! Also, the deductible is per illness/accident, NOT per visit.Example, my cat has a thyroid condition and has to constantly go back to the vet. I only had to "pay" the deductible ONE time. Every single time I take him back to the vet for his thyroid condition, I get reimbursed 90% of the bill without having to subtract his $250 deductible. Can't beat that! Other reasons as to why I LOVE having Pet's Best: !) Even though my cat is old and has acquired 2 conditions that are incurable,Pet's Best does not consider it a pre-existing

Our Polish Lowland Sheepdog was having tummy issues and after it was all said and done it was quite expensive. I submitted my claim and had a check in my mailbox within days!!!

We've been with Pet's Best for 5 years and just received an email about our upcoming renewal. They changed underwriters and the same policy that we paid a little over $300 for last year is now going to be over $750. Not cool! We've been loyal customers and haven't had many claims. This past year, my dog was hospitalized for seizures and they paid out over $700 which is good but I have a feeling that's why the insurance went up. The past claims were never for more than $300 (and there were only 2 or 3 of those). They'll never admit to that of course. She's on meds for the seizures and hasn't had another one in months. PetPlan is cheaper. They won't cover preexisting conditions but we're not worried about the seizures. Pets Best also won't transfer the policy to my mom which is bull (I lived with my mom when I got my dog and when I moved, my mom kept her. It was the best thing for my dog). It's the same address that my dog has always lived at. It would just be changing it to my mom's name. I think they just want an excuse to cancel the policy. I found another insurance company who will transfer the policy if both parties give written ok for it. Pets Best might have just lost a customer. I will not be recommending them to anyone anymore.