Pets Best | Pet Insurance Review

If your dog has a history of eating foreign objects do not choose this insurance. Your claim will not be covered if your medical records show your dog has had 2 foreign body ingestion incidents in the past 18 months. Refer to exclusion #28 in the handbook. Recently my dog ate a pine cone and had to have it removed. I submitted a claim and it was denied because his medical records showed had 2 "similar" incidents in the last 18 months 1. he ate tampons 2. he ate pills.

This insurance is great! They help you will all your needs & are always available to help you with anything questions you might have.

I had my cats mouth evaluated as recommended by her vet. I would not have had here teeth cleaned if she hadn't already been under anesthesia for an oral evaluation based on a concern of the Dr. Fortunately she had no disease present, but I feel that the oral exam and xrays were warrented based on the doctors concern of her red gums which doctor thought could be causing her pain.

My claim was reviewed and payment was approved in as prompt a manner as possible given the nature of the illness. Petsmart kept me informed through the process and their chat function was also most helpful. I am so glad I have this insurance.

All issues involving non-payment of Semi's bills have been resolved. I have to say that the representatives, including Geraldine, have gone out of their way to expedite payment of all claims ( which were quite modest) given the extensive testing Semi received. Geraldine called my home today to inquire about Semi, who was finally diagnosed with an allergy of unknown origin and who is completing a course of prednisone and is now on a very expensive Hypoallergenic Prescription diet (along with my other three cats, as they share a food bowl.) My suggestion is that all pet owners take home copies of the vet's notes so that they can be faxed or e-mailed along with the claim. If the pet has been treated in the last 18 months, these notes should also be included. It is disappointing that Pets Best does not cover prescription foods. Semi (and her cat friends) are now on Royal Canin HP, which costs $56.00 for a 7.7 pound bag and $115.00 (with vet discount) for a 17 pound bag.