Pets Best | Pet Insurance Review

My Ragdoll cat, Beau, has been diagnosed with IBD (Irritable Bowel Disease. He had to have x-rays, ultrasounds, and a biopsy to reach the diagnosis. We are still working on stablizing his condition using medication and special food. Most of the cost was covered by Pets Best Insurance, and we are very greatful that we had the coverage.

So far I've been nothing but satified with Pets Best! The process of filing a claim is simple and whenever I call the staff is very helpful! We adopted Wilbur almost two years ago from Angel City Pit Bulls. We want him to live a long happy and healthy life. Having Pets Best Ins gives us the peace of mind of being able to provide him with the best medical care coverage! The help we've received on our vet bills has been outstanding!

This was the best decision I have ever made. My dog tore her ACL and had to have surgery which came out to $4,290.77. Pets Best paid $3,432.92 of that, exactly 80%. Filing the claim took 5 minutes. It was processed in 3 days and the money sent to me within a week. Pet insurance has come a LONG way since the first time I bought. Anyone thinking of not getting it is crazy. The premiums are not bad, less than what I pay for myself. I highly recommend Pets Best to anyone with a pet.

Beware... even though the policy specifically states,"Gingivitis and progressive periodontal disease caused by the accumulation of tartar is not a covered expense", if your pet has teeth issues NOT caused by tartar, but rather than by maloclusion, they are trying to get out of paying, refering the above exemption. My Vet is working on an appeal for me. I saw the claim that my vet submitted and it is clearly stated. They also referred to my dog's "tooth extractions". Now where on the claim was this meantioned. He still has all his teeth for now.

I was always happy with Best Pets Insurance company. They are quick in sending reimbursement, they are excellent in communicating back regarding any issues, problems. They are knowledgable about issues and very efficient with benefit information provided to the customers.however, I do have a big concern: After being insured with them for 9 years, all of a sudden my insurance rate DOUBLED from what I used to pay. My dog got a diabetis and needs insulin. I would love her to be healthy, but she is getting old (what can I do???). I was anticipated that my insurance company will back me up for all the years I paid money to them. Oh, well.... I got a letter from Best Pets Company stating that effective next month my rate is double. When I called the company to clarify this letter, I was told: "your dog is very costly to us, therefore, your insurance is doubled. Not only it was doubled, I was told that I can't make any changes to my insurance policy either. It either what i have now - or nothing at all. This is very very upsetting to me, as I thought, that my insurance company is not going to stand behind me and when my dog conditions are detoriated I feel that there is no understanding and support from this company