Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Suzanne Miller

LOVE Pets Best Insurance!!!

I am so grateful to insure my pet with Pets Best Insurance. The filing of claims is simple; their acknowledgement is immediate; their response to a final disbursement is explained in detail; the staff with whom I had contacted is courteous and helpful, and finally, their reimbursement is assured.
5

out of 5

POSTED: | BY: Sandy Morrell

Best Pet Insurance Ever!

Our cat, Pumpkin, incurred a bite wound from an unknown animal and suffered an abscess as a result. He had to have drainage tubes, antibiotics, etc., and our bill from the vet was close to $1000. We submitted our claim to Pet's Best, and within just a few days, we were reimbursed the amount on our policy! They made it easy to submit the paperwork (everything was done online), and even directly deposited the amount into our bank account. Our family's financial burden was greatly reduced thanks to this wonderful company! Thank you, Pet's Best!
5

out of 5

POSTED: | BY: Elisabeth Quirk

Very sick Dobie boy

I have been with Pets Best for almost 7 years. Over those years our Dobie 'Brees' has had several health issues. His latest issue seemed to be a mystery to all three of the veterinarians who examined him. Brees was in horrible pain, lethargic and listless. Many radio graphs and blood test later it was finally diagnosed as a possible immune deficiency. Pets Best has been at our side through all of these difficult times. I can not praise them enough for reducing my worry about the cost of Brees' tests and medical treatment. They have handled each and every claim expeditiously and to my full satisfaction. All I can say in closing this review is: "If you have a pet, insurance is something you should really consider. You never know when an emergency might arise and as your pet ages, it is likely that their medical expenses will increase. Pets Best has been absolutely wonderful in handling my claims and in letting me get the best medical care possible for my Doberman."
5

out of 5

POSTED: | BY: Kelly serfas

Pet insurance is a blessing!!

So extremely happy I have pet insurance and absolutely recommend everyone gets it! Having pet insurance has allowed me to hVe peace of mind and no heart breaking thought or decisions about being able to do all I can for my pets. Both my dog and cat ended up having a condition or illness this year that I would have never been able to have afforded but was able to allow the veterinary staff to do everything they could and save my beloved pets! PetsBest is a pleasure to work with! I call anytime I have a question about my policy or a specific pet and their coverage etc and everyone is always very nice and helpful! I have already urged all of my animal loving friends to get pet insurance as well!
1

out of 5

POSTED: | BY: Gretchen

It's a scam

I have had pet insurance through pets best for a year now and have not been pleased. They take 66 dollars a month from us and then when we file a claim for something, accident or illness related, nothing seems to be covered. It is not worth the monthly premium for the minimal coverage they provide.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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