Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,845

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Nancy Metzger

Best ever

I have had sharpeis for over 20 years and have contracted with numerous pet insurers. Not one can hold a candle to pets best. I recently had to put my 2 1/2 year old female sharpei, Harley to sleep. She required extensive medical and critical care. Pets Best reimbursed me promptly with the highest amount according to my policy. There was never any issue over bills or procedures. Their personnel are always pleasant and helpful on the phone and in our case extremely compassionate. I would never even consider using any other company to insure my dogs. They are the platinum standard.
5

out of 5

POSTED: | BY: D A

Excellent service!

I was very thankful to have the emergency services available when my cat accidentally ingested stuffing from an old chair. Because it looked like yellowed milkweed and had seeds, I was concerned that it would cause a blockage from the stuffing and/or poisoning from the seeds. Of course, the cat is worth the cost, and I was thankful I happened to have the desired amount, but it was wonderful to have Pet's Best reimburse me for 70% of the cost (met deductible for other 10%), and to have it sent directly to my checking account. I had a question before submitting my claim, and had an online chat with Yeraldin, who was most helpful and encouraging. Thanks for everything!
5

out of 5

POSTED: | BY: Cookie

Pets Best Made My Day!!

My Labradoodle, Ruby, had to have Her Achilles Tendonrepaired. Pets Best handled my claim quickly, and I was relieved when I was reimbursed for my claim which was close to the cost of the surgery. Thank-you, Pets Best!
5

out of 5

POSTED: | BY: Winona Winkler

A Domestic Squabble Between Our Two Cats

. . . . resulted in a nasty bite on one cat's tail. Fortunately, we got the younger cat to the doctor in plenty of time to avoid an abcess or other uncomfortable situation. Were were not insured, we might have taken a "wait and see" approach, which often results in further trouble, and more expensive medical care in the end. Pets Best turned our claim around in only a few days—in time for Christmas! The older cat is adjusting to a new family member, who is doing well—and so are we.
5

out of 5

POSTED: | BY: Ann Lawson

Pet Best insurance is the best!

I have had this insurance for 5 years. I purchased this when my saint bernard was a pup. I have only had to use it twice. But those 2 times were Great. They paid within a week. I also like the fact, I can actually call and speak with someone. The chat on their site is very useful. I am so glad that I have this insurance. It brings peace of mind to my family, that Milton will be taken care of properly. Thank you Pets Best!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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