Pets Best | Pet Insurance Review

I have no trouble about how you pay or when however, my vet cannot fax you. It comes back every time that it will not go through. This is an extra burden on them. They have no other trouble with any other faxes they send. I wish this could be remedied. It is frustrating for me and them. The claims could go through much quicker as I have to go to another town to get the information and fax myself.

My pet has Oral Squamous Cell Carcinoma. Pets Best insurance has handle each of our claims expediently.

I adopted a female St. Bernard who had skin growing partially over her vagina. She went through many bouts with feminine irritations like yeast infections. The vet said we could remove the skin covering her vaagina and the infections would get better. I called Pets Best and asked if this was a covered surgery she would be getting. I was told yes. She had the surgery and then Pets Best refused to pay. I had to take my time and my vets time to appeal the decision. After about 45 days the decision was reversed and they did pay my claim. Now I don't know whether to trust what Customer Service tells me about future claims. After being a happy customer for ten years I don't know what to do about future pet insurance.

I have had other pet insurance. When I researched insurance companies for our current pet I could not believe how great Pets Best is. I called several time to check my facts. The customer service is the best. They speak to me in terms I can understand. They are quick to respond to my calls. The price of their policies are by for the best (bang for your buck). On line filing is quick and easy. Payment is fast and may go through direct deposit. I have and will continue to recommend Pets Best.

My 9 year old Irish Setter got cataracts, in both eyes. Surgery was done by an excellent veterinary ophthalmologist in Omaha. The Bill was $3400.00. Pets Best covered about $2700.00, but the best part is my beloved Quigley can see clearly again. I have and will continue to recommend Pets Best to all my friends and family. I will never have another pet without Pets Best Insurance.