Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Susan

Excellent

I highly recommend Pets Best! I am 100% satisfied!
1

out of 5

POSTED: | BY: Michael

Extortion!

I've had this insurance for over 5 years...been paying them hundreds of dollars a year for all that time. They are good in terms of responding to claims, but in my case I paid far more for the insurance than I got back from them (thank God my dog has been healthy). Suddenly they change underwriters and my premiums change from $51 per month to $138 per month. So all these years I've been paying for coverage, now when my dog is older and I really need the coverage, they make the premiums unaffordable. Save your money, put some away each month, and pay for your vet bills yourself. I'd be in a much better position now if I'd done that instead of giving them money for all these years.
1

out of 5

POSTED: | BY: Vicki Brown

Overpriced Pet Insurance

Pets Best is an over priced insurance company that works on a corporate level and has people in customer service who are trained in sales, but not humanity.By having unaffordable pet insurance rates, people cancel policies and animals do not get the care they need. Very dissapointing!!!!!!
5

out of 5

POSTED: | BY: Nicole

Incredibly fast turnaround on claims!

My cat had a life-threatening bladder stone removed less ago, and the claim was processed and I had the money back in my hands within 3 weeks! It gives me so much peace of mind to know that I do not need to think twice about the cost of a life-saving medical procedure for our pets. Medical emergencies are stressful enough without worrying about how to pay for them. Great service for unexpected pet emergencies.
5

out of 5

POSTED: | BY: Tessa

Great for unexpected expenses

I have had this insurance for 5 of the 6.5 years I've had my dog and its been great. I have saved thousands and been able to give my dog the medical care she needs. It has paid for itself and allows me to go to specialty vets for my dog without question. I would highly recommend this insurance company for any pet owner.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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