Pets Best | Pet Insurance Review

When faced with a life threatening illness affecting your pet, the last thing you want to think about is the cost of treatment. Yet, it is a harsh reality. With help from Pets Best Insurance, my dog was able to receive the care that he needed. All of his lymphoma treatments were covered, up to the condition limit. Payment on claims were received within 7days The agents I spoke with on the phone were friendly, knowledgeable, and empathetic to my dogs situation. I purchased coverage with Pets Best for my other two dogs after this experience.

I submitted a claim that was suported by a very thorough and comprehensive letter from the veterinary surgeon. He explained a trauma was the presumed cause of the injury that necessitated knee surgery. The claim was denied as was my appeal. I am totally dissapointed and just cancelled my policy in December.

I am sure this will not make it to the website as all the bad reviews seem to not be publicized. We have been with his company for a few years now. I ask each year to call personally with any changes since their emailing goes start to spam for some reason. Things have gone well until the policy doubled this year with new underwriter's. Ironically, no phone call! Just a very large charge to my credit card. When I called, customer service agreed they would be upset also! I have emailed the company and waiting for manager response. They eat lunch alot!

I was reimbursed within 3 days and everything was simple and easy. It was such a relief, and a low stress claim experience is wonderful after the stress of a sick pet. So happy and glad I got pet insurance and that I chose Pets Best. The claim money was deposited right into my account.

Just before Mom died of cancer in 2007, one of her last request was that we take good care of her toy poodle Pippin. We have done our best, and last year, as Pippin was about to turn 13, I decided to buy health insurance to make sure Pip can always have the best care. Many companies would not insure a dog of her age, but Pets Best did. She has since developed glaucoma, & after the $100 deductible, they have covered 80% of the cost of a specialist, an animal ophthalmologist, and 80% of the eye drops, which are expensive. It's obviously an ongoing condition, so it's nice to know PB has my back. The premium did almost double (from $35 to $70/month) after her 14th birthday, but I understand the increased risk at this age. Pets Best is helping me not only keep my promise to my mom, but also helping me take care of my 4-legged daughter I love so much! Jack Bowen, Fort Worth, TX