Pets Best | Pet Insurance Review

My dear Italian Greyhound, Niles, was diagnosed with meningitis last week. It was a horrible ordeal for our whole family, especially for Niles who was in a great deal of pain. We have a top notch specialty hospital about 3 hours away, where the care is thorough, high tech, and not cheap. I was desperately concerned about the cost of the procedures necessary to diagnose Niles' problem, and if it hadn't been for my history of trust in the integrity of Pets Best, I might not have had the confidence to proceed. Without Pets Best Niles' story might have had a tragic ending. Thank you Pets Best!! You are the best!

Awesome experience! I filled out the wrong form and the customer service rep explained the difference between the forms and emailed me the correct one. I faxed it over and within a few days everything was settled. A few days after that I received an email saying that my claim was being paid out and when I should expect it. Thanks a million!!

I've been with Petsbest insurance for 8-9 years or so and have been satisfied with their service. Other than one claim where my dog ate something she wasn't suppose to, I would recommend their service. My advice would be for potential customers is to read and understand the policy. You don't want to get caught by surprise - in any insurance policy. One incident recently (day after Christmas) the policy saved my bacon. My dog suffered hemorrhagic gastroenteritis and her normal vet office was closed so had to take her to a 24/7 emergency hospital. After a two day stay, she was out of the danger zone but the bill was astronomical. But Petsbest paid out in two weeks.

I have a cat with two lumps on him. I wasn't concerned about having the tests done on him because I knew I had Pets Best Insurance to help me. The tests came out great and the insurance helped out with the costs

Submitted a claim for services on 12/30/15. Company took 15 days to process the claim instead of 5 days which is the advertised promise. Kept being called by Underwriting or customer service twice to ask if my dog, who is only 2 years old and who I've only had since 4/15 had seen another vet. Told them no. Received another call several days later asking again if my dog had been seen by another vet other than the one I was submitting the bill for. I knew what they were getting at; they were trying to say that this condition was a pre-existing condition so they wouldn't have to pay the claim!!! There was no pre-existing condition for my dog but this is what they were "digging" for. THey had never questioned the first two claims, but questioned this one!!! I thought this insurance company was the best pet insurance I could get for my dog. However, they are just like all the rest; they like it when you pay your premium, just as long as the animal doesn't have too many claims. I get this to mean that even though my dog still has the problem for which she sought medical treatment, that any further bills I submit will be scrutinized under a microscope and payment will be delayed. This company is horrible, just like all the rest. Be careful, because if your pet gets sick, and it takes several tests and/or vet visits to determine the problem, your claim will be delayed and/or possibly denied!