Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,095

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Gretchen

It's a scam

I have had pet insurance through pets best for a year now and have not been pleased. They take 66 dollars a month from us and then when we file a claim for something, accident or illness related, nothing seems to be covered. It is not worth the monthly premium for the minimal coverage they provide.
5

out of 5

POSTED: | BY: Abbey Herman

She swallowed a what?

My dog Nikki swallowed a quarter and needed an endoscopy to remove it. It was found by accident during an x-ray for back pain. After the endoscopy she developed esophagitis and pneumonia. She needed to be hospitalized for a week.After numerous visits to the hospital she is finally well. I don't know what I would have done without Pets Best insurance. They paid the claim which was almost five thousand dollars. I had peace of mind that I was able to get the best care for Nikki and never had to worry about paying for it. Thank you Pets Best you are a lifesaver.
1

out of 5

POSTED: | BY: Beth Mirsky

Stay Away From Them

Nicknamed Pets Worst.. for obvious reasons.
5

out of 5

POSTED: | BY: A. Gutierrez

Terrific

My pet has cancer. She has had 3 surgeries to remove low grade malignant tumors over the last two years. The first two were minor; the last was not. It was also 4x more expensive. Your company was terrific. You turned the claim in ten days. My own health care insurance won't do that. Many thanks.
5

out of 5

POSTED: | BY: Jeff

Pets Best - Excellent coverage and service

My dog has had a couple bouts of intestinal problems over the past six months. I filed two claims and both were resolved extremely quickly (within a week) and both covered very high percentages of my cost - 80% in total, between both.In general, with Pets Best, the premium and co-pay are very reasonable. I'm extremely pleased.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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