Pets Best | Pet Insurance Review

I am extremely pleased with everything about your company. Questions are quickly answered. Claims are quickly processed. Payments are delivered promptly. If you sold health insurance for people I'd buy it!

I am a new client of Pets Best and would like to share my experience filing a recent claim. On December 10, 2012, I brought my Siamese cat, Violet, to my vet for her annual wellness check, where he noted an enlarged node in her jaw and two abnormal teeth. Upon extraction, he aspirated the lymph node and we were stunned to receive a diagnosis of metastatic carcinoma. Within three weeks, she had to be euthanized, because a mass had invaded her upper jaw. When I submitted the relatively modest bills to Pets Best, they excluded the dental extractions, which were the bulk of the bill. They did cover the euthanasia and cancer medications. I received less than $250.00 back on a total bill of nearly $600.00. Part of that ($23.) was the result of a Level I appeal that I filed. I will say that the representatives have been very nice, and the reimbursements were processed and received in a timely fashion. However, although everyone agrees that the abnormal teeth were a result of a tumor in the jaw, Pets Best has held fast to the position that NO dentistries are covered unless they involve broken or abcessed teeth needing extraction. Ironically, had I opted to subject Violet to aggressive chemotherapy, involving thousands of dollars, it would have been covered. Yet, this brief catastrophic illness received only minimal reimbursement because of a policy that does not allow for any extenuating circumstances. Not only did I lose my cat, but I have spent time and energy di

This is the first time that I have had a pet in 10 years and the first time that I have purchased pet insurance, but wanted to be covered as our puppy has already had a hospital stay. I was sceptical about the value of pet insurance after hearing others say their claims weren't paid and it was a hassle. I could not be more delighted with my experience with Pet's Best. The customer service is excellent - I even had the same person answer the phone 2 days in a row and she remembered me and my previous questions. I filed my first claim last week, received helpful updates via email, and had the full 90% paid and direct deposited into my account within a week. I would highly recommend.

All I can say is that Pets Best Insurance has been very fair with my claims. They have processed the claims in a lightning speed and have always answered my questions on my claims on the phone with very caring and professional people. I don't have to punch the no. for Spanish or English! I talk to real people which is so refreshing at these times of answering machines! So, I thank then for all their efforts to be fair and very professional.

Petsbest works fast to pay claims, my reimbursement was direct deposited 9 days later for the initial claim, and the follow up claim took 2 days! The customer service is exceptionally helpful and friendly and I couldnt have asked for a better company to insure my big babies.