Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,099

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Deborah

VERY Pleased With Coverage

I got coverage for my dog Pogo for his 10th birthday. Almost 2 years later, busy Pogo had his first claim -- from a run-in with a squirrel. He had an emergency care visit and 2 visits to my vet -- and everything was covered. Now all 3 pets have coverage -- I would never go without pet insurance on any pet again. VERY happy! Would I recommend Pets Best? I DO, frequently.
5

out of 5

POSTED: | BY: JOHN DANGELO

best best insurance now I no why there the best

review my dog in less than a monthwent blind totally it bothered me to see walk into things and could not make it the stairs my wife was crying I Took to the vet he told it looks like cataracts so I took to garden state veterinary in tinton falls nj to see a DRDJ Haeussler to do surgery on the eyes now my dog can see again thank you doc the cost was $4839.27 thank god I have pets best insurance they paid me back $3866.00 and very help full I would deffently keep insurance on my dog and it will be pets best insurance thank very much and very fast riembursement no hassle and paid all visits the premiums are very reasonable
5

out of 5

POSTED: | BY: RuGown

The insurance you must have for your pet

If you have ever go to the Pet ER, you might have seem some Pet hospitals ask you to pay deposit before they give further treatment to your pet. You feel heart breaking when you see Some have to loan the money to give their pet treatments or even give up on their pet because it is too expensive. We had a almost 16 year old dog Looka. She was diagnosed cancer on July, 2011. If not because PetBest, we cannot go further for her radiation and surgery. Thank God that we have her cancer treatment covered ( we claim 8000 in total) she is still live and kicking! Last month, she was found by our Vet her liver ALT level elevated, all the checks and treatments is another 1300 dollars bill. We submit our claim and right away received PetBest response. I feel safe that I have the choice to protect our dog because the insurance. I hope all the pet owners has this choice for their pets as well!
1

out of 5

POSTED: | BY: Leta Hunt

Sudden overwhelming rate hike

I have six rescue dogs that I have insured with Pets Best for several years. This last month, Pets Best raised my rate from $165.54 per month to $361.80 per month (an increase of $198 per month - more than double my previous payment). When I noticed the payment amount on my credit card statement, I called Pets Best immediately and told them I simply couldn't afford it. We then changed the policy so that it included a $500 deductible on each dog with a charge of $226.84 per month. It was my understanding that Pets Best would refund me the difference. The difference between the two prices was $134.96. The refund they provided was $14.37. I am unhappy in the extreme about the overwhelming and sudden rate increase. I am further really unhappy that Pets Best did not refund me the difference after I changed the plan. My recommendation is to not insure your animal with Pets Best unless you want to look forward to this kind of surprise rate increase when it is too late to insure your pets with a different insurance company. I note that the email message they sent regarding my policy renewal had a very mild statement that I might notice a rate change.
5

out of 5

POSTED: | BY: Julia Morrison

so far so good

I'm new to Pet Best, I recently lost a pet to cancer and we didn't have insurance on him. So with the newest addition to the family, I felt the need to make sure she is covered not to mention Vet bills can be costly. I just submitted a claim and it was processed already. I will keep you posted on future claims.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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