Pets Best | Pet Insurance Review

When we brought home our goldendoodle we immediately signed her up for coverage. I did a lot of research on the various options because we had VPI with our last dog and it was not good. I asked about the standard insurance and the wellness option. the representative said that I could add and remove the wellness option at any time. I did not submit any claims on my puppies shots or other wellness visits but I did submit the claim for her spaying. when i called to remove the wellness option after her procedure the rep said that I had to wait a fulll year. this was contradictory from the original sales person. The rep said she checked the call recordings and that the rep didn't give me that information. this is incorrect. I would not have signed up for the wellness option if I had been told this rule. I immediately cancelled this insurance because i do not prefer to do business with dishonest companies. I love my pets like family and want them to be protected by the most reputable company.

If only every other insurance company would provide their customers with the kind of service that Pets Best does. My claim was processed efficiently and timely.

My very exuberant American Bulldog has never incurred expenses anywhere near our deductible. He got tapeworms once, & the claim was processed very quickly & efficiently. My only complaint with this company is that they never seem to be available by phone; they seem to always be closed.

My 6 year old dog was bitten by a rattlesnake 3 years ago and Pets Best Insurance paid $1800.00 of a $2200.00 bill. I was very pleased and satisfied with the process of the claim procedures and the amount covered. Last month the same dog got an infection in her toe and her nail had to be removed. Pets Best paid $564.00 of a $805.00 bill. I received by check in less than a week with updates by email along the way. I am very happy with Pets Best and I recommend them often.

My dog has allergies and requires weekly shots by me, bi-annual visits to his dermatologist (the allergist in the dog world) as well as periodic medication that requires monthly followup visits to his regular vet. The premium may seem high but we have covered it and then some so we would be behind if we did not have the pet insurance. They let you know when they receive the claim and they deposit right into the bank or you can elect a check. Nothing is set in stone and every situation is different.