Pets Best | Pet Insurance Review

We submitted two claims. One through fax from the vets office and the other through the mail. They are very quick, you just need to make sure you show you paid. The one time there was an issue they contacted me immediately and told me what I needed to do. They now are familiar with our issue so there are no issues.

I was confused by all the pet plans online, but luckily picked Pets Best for my old dog. I filed one claim and the service was SO excellent that i cancelled the insurance I had for my other dog and switched her too to Pets Best. I just filed my second claim and it was processed within 24 hours!!! I have recommended this plan to office workers in my vet's office and to many other friends.It is so reassuring to know my precious dogs are insured by the very BEST!

I have had Pets Best for a couple years now and suddenly my monthly rate went up. I called and the service and sales agents were amazingly helpful and quickly got me into a better and more affordable policy for my pet. WONDERFUL experience.

Dog was feeling dumpy. Vet did bloodwork. Low hematocrit was noted among other things. Brought him home with meds but he wouldn't eat or drink and was obviously not well. Went to Iowa State Lloyd Veterinary Hospital. It was determined he had IMHA. After 3.5 weeks in ICU, 9 transfusions, as a last ditch effort a splenectomy was performed. After a rough go, he got better quickly but biopsies taken during surgery showed that he had cancer. Now began treating the cancer. Pets best considered cancer, IMHA and reactions to meds, transfursions etc all as one incident. That is like saying if you have pancreatic cancer and you break your finger, or something else unrelated, they just ignore the facts and say it is related and the reason for this is that they had a SINGLE INCIDENT PAYOUT in their policy which benefitted them since it limits their liability by saying everything that happened is all related. This just isn't true. Some dogs have IMHA and never get cancer and vice versa. There is no data that shows they have to be related but Pets Best chose to ignore this Trupanion apparently has no limit per incident.

My elderly dog, Sophie,now almost 13 was diagnosed with Cushings disease and required multiple test, including an ultrasound, and several medictaions. She had an adverse reaction to one of the meds and had a crisis situation which required emergenchy treatment, more medications and a two day hospitalization. All in all the bills were high and I am so grateful to Pets Best for helping with this. It made a bad situation more bearable. I would recommend this insurance for all pet owners.