Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Karen

Love Tham

I have two rescue kitties both of whom I’ve had since they were very little. One was found near a dumpster the other was from the pound. They are now just over one year old. They’ve both had rescue kitty issues, upper respiratory infection stuff, eye stuff etc. My girl cat has had uveitis twice and had an allergic reaction to the sutures when she was spade, both had upper respiratory infections when they were very young, the boy currently has a UTI, which we are treating seriously as it can be deadly for boy cats. We are what I would class as co-dependent pet parents. If they are sick they go to the vet and I don’t care what it costs….however my bank account does. Pet’s Best has been awesome. The claim form is super easy and I’ve had no issues with reimbursements. They are quick and very helpful. We came but pet insurance after a devastating loss of a beloved cat, which left us with a heart full of grief and very large credit card bill. Our last cat that lived for 14 years had pet insurance her entire life and we never needed it but I don’t regret the cost. The comfort of knowing we would never have to take cost into consideration when it came to treatment she might need was worth it. I highly recommend this company and would NEVER have another pet without pet insurance.
5

out of 5

POSTED: | BY: Kelly Hoyt

Very Happy Pet Owner!

After an acute knee injury, we were devastated when we learned that our crazy 2 year old yellow lab 'Rosie" was going to need surgery to repair a cruciate ligament and meniscus tear. Submitting the claim forms with Pets Best was simple and effortless. I submitted claims using both the Pet's Best online customer service option and also via email. I called the Pets Best Customer service team and not only did I actually speak to a representative but they were kind, friendly and helpful in answering all of my questions. Communications from Pets Best informing me of the progress of my claim was quick and efficient. My veterinarian received payment much sooner than we expected! I had evaluated several pet insurance options before selecting Pets Best. Pets Best has definitely proven to be everything and more than I expected both with pricing and coverage. I would highly recommend Pets Best Insurance.
5

out of 5

POSTED: | BY: Cindy

Stress Remover!!

My dog had a sock obstruction and required emergency surgery at 2am on a Sunday morning. As stressful as the situation was, it was a relief to know that I had insurance to help with the upcoming bill. What I was unsure of, however, was how well the claim would be handled, as I had never used the insurance before. I can happily say, that the service I received from Pet's Best far exceeded my expectations. They have a customer for life!!
5

out of 5

POSTED: | BY: Bonnie

Love this company

I had always been told that per insurance was a waste of money and not worth the cost. When we got an English bulldog we decided to go ahead and try pet insurance for a year. That was the best decision we ever made! Pets best is the wonderful. It is easy to file, they process claims fairly and fast. They make it easy to understand what is covered. So far they have covered an ear infection and soft tissue injury.
5

out of 5

POSTED: | BY: Deborah Wood

Fantastic Coverage!

I have a 13-year-old dog whose recent blood work showed liver problems. I took him in for an ultrasound and fine needle asperant. Pets Best covered MORE than I expected! Two years ago the same dog also had an abscess that required treatment and tests. Again, they covered more than I thought they would. Great company! I have a younger dog and a young cat, and after my first great experience I got them insurance, too. I will never go without it again. I have recommended it to many people!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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