Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Christina

They are THE BEST!

We decided to get pet insurance when our healthy malamute was around 8 years old. We went with Pets Best, recommended by a friend, and we're glad we did. They were great through his senior years, and during the last months of his cancer treatment. They even paid back $ for cremation costs. I have nothing but great things to say about this company, we're insuring our two new dogs with them now that our mal passed away, and I especially want to thank Bryn, who is perhaps the most helpful, and kind, insurance agent on planet earth!! Thank you! We'll be clients for the next many decades!
5

out of 5

POSTED: | BY: CD

Lifesaver!

Recently put pet insurance on our newly adopted shelter dog, only had him 1 month and after 17 days of pet insurance he broke his back paw (4 bones), the first 5 claims have been reimbursed 80% within 7 business days. We are right now around 3K in vet bills with surgery, plates, x-rays, etc etc...no hassle, they did have to request more medical records from two different vets, but communication, follow up e-mails, and live chat customer service have all been very pleasant and I've had no issues what so ever. Insurance policy is clear and easy to understand - very very pleased!
5

out of 5

POSTED: | BY: Laury

BEST Pet Insurance Ever!

When we needed Pets Best support because one of our babies were ill, they were there for us! The Staff is wonderful and kind. They process our claims very quickly and have never questioned the diagnosis, unless it was unclear and at that, they called our Vet and had the claim processed immediately.
5

out of 5

POSTED: | BY: Rachel

Incredible Customer Service

Claims are easy to submit and reimbursements are lightning fast. Fair determinations on reimbursable items. Compassionate. Would recommend a thousand times over; as someone else said, PetsBest is giving insurance good name. I had several claims over the years and each experience was the same. Incredible.
1

out of 5

POSTED: | BY: Joseph Harrington

Absolutely horrible

Make sure that you read every letter of the fine print of your agreement, and to be honest I'm not a lawyer nor did I have time. I bought a "puppy care package" from the vet; this amounts to a Pre-payment of services, and because the invoices showed a discount (one that was present because I already paid). This prompted them to extend 0$ of reimbursement. I am currently looking for other options to insure my pet, and I suggest you do the same.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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