Pets Best | Pet Insurance Review

My senior kitty, Jelly, developed hyperthyroidism and kidney problems recently. Pets Best has really been there for us. I will continue to recommend Pets Best to all my pet-loving friends and family. They paid over $2,500 in Jelly's claims! Keep up the good work. Thanks Ptes Best!

The best insurance company for a pet. Efficient, fair and show real concern. Timely reimbursements! Great company. When I get a new pet at some point in the future they will be my first call.

Had a question about coverage for ongoing medical condition. Not only was our call answered very quickly, the rep, Cass, spoke slowly enough that you could even catch her name and what she was saying. She knew right off that the treatment of a previously diagnosed condition is covered, which means the medications which have doubled in price recently and the lab work are all covered. We were pleased with her knowledge, her courtesy, and her phone skills, and to have a policy which covers things we can actually use.

I had this Insurance for my two kittens.The very first time I filed a claim for the small amount of $60.00 I received an Email from Pets Best that I didn't fax over the claim properly.The customer service rep. told me all the documents were filled out properly but the corner of the receipt and the Dr.Diagnosis was overlapping.I was looking at my copy when she was explaining this to me,and you could clearly see everything that needed to be seen.I needed to resend every thing this time by mail.I get a notice after I mailed itstating they are closing the claim out.I call again stating its been 2 weeks.The Rep. tells me when they receive the paper work in the mail Pets BEST will reopen the claim and pay it.I then receive a notice two days later stating that Pets Best can not pay for the service as for the Dr. needed to give an ideamized invoice not check marks next to the break down to as what exactly the Vet. did in the examination.I called again and told them Pets Best had every thing they needed to pay this claim.Pets Best had a claim form filled out properly,they had a copy of payment,they had a itamized invoice by the Vet with a Diagnosis and the treatment plan.I ask that Pets BEST please cancell my plan.They did so the next day and withdrew money out of my Bank Account.I am so shocked and very disappointed with Pets Best Insurance.I was really hoping this would work out.Please think twice about using this Insurance.My first claim for $60.00 which means PETS BEST would have

My 7 month old Italian Greyhound, Niles, developed meningitis suddenly. My local rural vet did not have the diagnostic tools to figure out what was wrong with him. His pain was intense and increasing. I was able to take him to a Specialty Hospital to get the care he needed because I had Pets Best Insurance. He is now on the mend, and my finances are not a wreck. I cannot thank Pets Best enough for their prompt service and compassion. I will never be without Pets Best Insurance again.