Pets Best | Pet Insurance Review

I use to really love Pets Best but lately they have been taking much longer to receive and process my claims.. Before I'd fax my claim in the morning and in a few hours I get an email notifying me that my claim has been received and is processing but now it takes 2-3 days. Also they don't notify me when my claim is processed anymore, I always have to log on to check the status. I'm not sure if their clientele is getting bigger but it's taking too long to receive my reimbursement. I'm only keeping them because my policy is cheaper than most other insurance companies out there and everything would be pre existing if I signed up with a new company.

Someone denied my claim for an illness, but did not support the decision. They took 2 weeks to process it before emailing me to give more detail. I sent an invoice, and they said they needed to get paper work from my vet, then they denied it saying it was from before I put insurance on the dog. But it was false and they will not provide me the paper to show it was an illness prior to insurance date.. terrible..

Just sent my paid bill from clinic, 3 weeks later get direct deposit from PetsBest. Quick and easy!

Sure, you could pay $1400-$1500 a year for coverage, but after considering that a very (very) minor portion of your claim will actually be reimbursed, you are far better off just paying out of pocket and moving on. If the vet determines your pet may have a skin allergy, that will be tossed in the "pre-existing" category and tossed out. At no point has there ever been "100%" despite paying for it.

After paying for "premium coverage" for 10 months, my puppy suffered a bad fall and severely injured his knee. Although I was ten months into my "premium coverage" at $50/month, Pets Best refused to cover a single cent of the $3,000 surgery my 1.5-year-old puppy required. The stated reason for the refusal? Remember that "optional health check" form that is sent to new policy holders? Turns out that if that "optional form" isn't filled out within 6 weeks, accidents/emergencies won't be covered for the first year. After spending thousands of dollars paying for Pets Best insurance, the company refused to help me and my puppy when we most needed it. I would NOT recommend this insurance company.