Pets Best | Pet Insurance Review

Had my first claim experience. Seamless, easy, and a fast reimbursement. Awesome! So happy.

I so appreciate the prompt and professional service. Now if only my medical & dental insurance could work as efficiently! Does Pets Best insure people ;-) ?

Isis was very helpful and answered my questions about a determination of my claim. She explained how it came about and that I could appeal the decision. I said I wouldn't appeal it, because it was fair, but I wanted to know how your decision came about. She passed my inquiry along and told me she would get back to me. Thereafter, Isis called me and told me that your company adjusted the claim decision to my benefit. This company is very, very fair and several veterinarians we have spoken with say that their impression of the company is excellent.

Our beloved Moustachio was diagnosed with feline lymphoma and had to undergo a series of tests. As difficult as the situation was, it was made easier by the fact that we didn't worry about whether we could afford Moustachio's care. The doctors did what they needed to do, and we had the reimbursement money back in our account within a week. It is wonderful not having to worry about whether an insurance company will pay their claims or not. Pet owners with sick pets have enough stress as it is. I am very grateful to Pet's Best for giving us peace of mind, and allowing for us to provide for our pet's health care needs without breaking the bank.

I called Pets Best recently because I couldn't remember if my cat, Phil's, policy had been renewed. Not only was it up to date, but I learned that his diagnosis of diabetes was covered by his policy, which was a tremedous blessing. Jayne, the customer care person there was so helpful and so personable. What a wonderful company and employee. Thank you Pets Best!