Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ann Ritchie

Pet's Best is really Best!

I have two cats who have been ill several times requiring vet visits and diagnostics. My claims have always been handled swiftly, fairly and payment made in a couple of weeks. Peace of mind certainly is worth the price of the premium.
1

out of 5

POSTED: | BY: Chloe Cochrane

Beware of this plan . There's better plans

I had three policy's two on Lori my three year old cat . I have spent over $800.00 and claim amount return $75.00 .Again beware of this plan . I'm going to post on all sights don't enroll in Pets Best .
5

out of 5

POSTED: | BY: Kathy B

Dependable

I bought insurance for my dog, Libby. She is my best friend and I want to keep her healthy and living for a long time. I have had no problems with the insurance I purchased from Pets Best. I have come to depend on them for her health needs.
5

out of 5

POSTED: | BY: Trevor Rosalis

Dependable Reliable Professional Pet Insurance

I have had Pets Best for approximately one year now, and honestly never thought we'd ever had to request their assistance, well, it happened, and we have to admit, this company is top notch! Every phone call, every email, is responded to expeditiously, professionally, and with utmost courtesy. Follow up phone calls were made to ensure I understand everything I needed to know about my claim. Not to mention each phone conversation was personal and caring because they listened attentively and ensured that I was satisfied with their responses, they listened attentively to each problem. In my situation I had back to back emergencies with our Kitty (that's her name BTW), and I must commend Pets Best for the the absolute care and assistance they provided me when it came to reimbursing my claim. It was expeditious and most of all their representatives handled each phone call with care and concern, THAT to me is the epitome of how an insurance company should treat their "paying" customers. Thank you Pets Best, you guys are No1 in our book!
3

out of 5

POSTED: | BY: Connie wilson

Over rated and under performs

Do not renew my policy

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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