Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,824

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Sue S.

The Best for My Pet!

Pets Best is THE insurance to get for your pet! We have had a policy since our girl was a year old. Processing claims is so easy...just fill in the form, attach your bills, and hit send. In less than a week the claim is processed and your reimbursement directly deposited. We worry enough about our babies when they're ill or have an accident. It's comforting to know we don't need to worry about recovering medical bills. They cover breed specific issues not usually covered by other companies. And they are always friendly, knowledgable and compassionate when you need to call for info.
5

out of 5

POSTED: | BY: Luna H.

Quick Claim Process

I took my dog in because she was dehydrated and not eating or drinking. I submitted the invoice on Tuesday and got an email Thursday letting me know my claim had been processed and I would be getting reimbursed. This was much faster than the first time I submitted a claim, which took nearly three weeks to process. However, Pets Best was very responsive and the customer service folks did a good job explaining why it was taking so long. The claims process is also very easy.
1

out of 5

POSTED: | BY: Solange Martin

SCAM

Do not buy Pet's Best Pet Insurance. It is a scam. My pet accidentally hurt himself when he didn't land properly when he jumped. Even though the insurance says accident is covered, they lied. They said my cat's limp is caused by a congenital condition (by definitely means something you are born with). No matter what your claim is, they will make is seem like it is not covered. DO NOT WASTE YOUR MONEY!!!!!!! Instead of this company paying the claim, they would rather lose a 15-year potential customer as well as all the pet owners and organizations I have affiliations with.
5

out of 5

POSTED: | BY: Heather Petty

Amazing ..

We have 5 dogs with you all for last 7 years . Live on large ranch style environment an you all have been life savers when need help !!
5

out of 5

POSTED: | BY: Sandie Young

Covered way more than I thought they would!

Our 16mo old pup had surgey for angular limb deformity and Pets Best has covered so much more than we had expeted, including physical therapy! Very happy we chose this company!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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