Pets Best | Pet Insurance Review

Trust me, I reviewed several insurance companies before settling on Pets Best and I have never regretted it! The same day my claim is faxed to the company, I get a response informing me that the claim has been received. That same day I get another message informing me that the claim has been processed! WOW!!! They could train insurance companies for us humans on rapid turnaround time! Times I have discussed matters with a representative have been very informative and helpful. It would be nice if the state of Maryland allowed benefits for referrals as I have referred Pets Best to several people through the years. This I do not understand...

I have used other pet insurances before but have never had the complete a positive experience working with them. PetsBest has been there for me throughout all the ailments by little Buddy has incurred. With their help, I was able to enjoy Buddy's companionship for 15 years. He has now crossed the Rainbow Bridge and even through this experience, PetsBest was there for me.

Every time I call, the staff at Pets Best are always friendly, courteous and happy to help! It makes me feel good that I don't feel like another number to them when I need to call.

My dog has a rare fungal infection. We are continuing the treatment and my question was about further claims. We found the Cryptococcus infection by chance, and it appears we caught it in time. Pets Best's representative was truly concerned, and I felt that she was willing to help any way she could. We are continuing the treatment and the dog continues to improve. We expect her to be free of the infection in the next few months but since then, Pets Best has paid more than $1100 in claims. A true blessing because most dogs with this infection are not caught in time and end up euthanized. Pets Best was truly there for us.

If I could pick one thing about this insurance company is that their customer service is the best! The employees actually care about your adopted "KID". Always kind and understanding. The actual owner worked many years ago with one of the so called "best, well know" insurance company, did not like what was going on and started his own. I thank the heavens above for that. I had the fore-sight to get my rescue Pets Best and the name speaks for itself. I recommend this company to Chauncy's friends parents. Vet bills can run high as we all know. Try them out, you will not regret your decision.