Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Barbara Fairbanks

Customer Service staff who really care!

My 10 yr old has been with Pets Best for over 9 years. Over the years Pets Best has been there for us to support the various health issues that have arisen. When Quinn had to have surgery to have his spleen (and malignant mass) removed,I did not hesitate for 1 second to o.k. the estimated $3,ooo surgery, knowing that Pets Best would, once again, be there for us. Their customer service staff is fantastic.
5

out of 5

POSTED: | BY: Cynthia Erney

Quick and concise

I recently put in 2 claims for my golden retriever pups office visits ( one to diagnose the problem, and one to follow up a week later. I submitted the claims when I got home on the computer. It was easy to do as I could scan the bill from the vet and my payment stub. The form was easy and quick. The turn around time was quick as well.
5

out of 5

POSTED: | BY: Stacey Harris

Reliable

I have had insurance plans in the past and submitted claims but there was always a reason they didn't want to cover it. This is my first claim through Pets est and it was quick and simple. Thank you
5

out of 5

POSTED: | BY: Rose C

GREAT RATES GREAT & COMMUNICATION KEEPING

We have gotten friends and family to change to this company,they are helping us keep our pups healthy. Thank You, Rose C Licata
1

out of 5

POSTED: | BY: Wall

Disappointed

This company has denied every claim submitted in the two years I have had them. For one reason or another dispite the vets and specialist contacting them and tell them they were wrong. This company has done nothing but look for reasons not to pay claims.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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