Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cynthia E.

The BEST customer service in pet insurance.

Had a question regarding a claim and the customer care person was able to assist me to my complete and utter satisfaction. She was so nice and personally checked to make sure my recent claim came through. I've been so happy with Pets Best I even added a new pet I recently acquired.
5

out of 5

POSTED: | BY: C. Sook

#1 in customer service!

Pets Best is always pleasant and offers the most courteous answers to questions. They also have an incredibly caring attitude with any contact I've ever had with customer service. Their customer service is #1 and their policy pays my claims too!
5

out of 5

POSTED: | BY: diane f

Covered TWO ACL Surgeries AND Arthritis!!

I have been absolutely delighted with Pets Best Insurance. The insurance has helped with not one but two ACL surgeries on our Australian shepherd. As she has grown older she has also had arthritis issues and PB has covered some of her medicine costs. I purchased my policy when my dog was young, but certainly have been most appreciative of their financial assistance as she has grown older. This is just the best insurance policy.
5

out of 5

POSTED: | BY: Greg P.

When You Need Them Most, They're There

My dog, Lamont has always been healthy and spunky. The other day he was not himself and he had horrible tummy problems. He was seriously ill and I was so scared. I took him to the vet and they ran tests to make sure he was okay. The tests were good, but it was apparent he had eaten something that made him very ill. I've had Pet Best for 3 years and never completed a claim before. I called the them with some questions and the customer service representative was VERY helpful and friendly. Lamont is also feeling much better!
5

out of 5

POSTED: | BY: Brittany

Superb and Fast Service!

My chihuahua mix, Darla, was hit by a car recently. Thankfully, she only suffered minor injuries. Of course we rushed her to an emergency vet considering the circumstances. With all of the tests they did it was around $600 at the end of treatment. I submitted the claim to Pet's Best and exactly a week later I was reimbursed. No issues, no problems, just fast and reliable service that I can count on. Thank you, Pet's Best!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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