Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,462

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Desjane

A Portion Of My Claim Was Deni…

A portion of my claim was denied because the doctor did not include a reason as to why they prescribed medicine. I dont think I should be penalized because of the way the doctor print it reports."
2

out of 5

POSTED: | BY: Felicia B

In Regards To My Most Recent C…

In regards to my most recent claim I am disappointed as they indicated that the issue my pet was seen for was a pre-existing condition which it is not. They did not provide how they came to that conclusion or how they made that decision so now I have to file a claim. I understand that the vaccines werent covered which is fine & I anticipated that but the other issue seems like Pets Best trying to get out of having to pay for something."
5

out of 5

POSTED: | BY: John G

When You No Not Pay For The Fu…

When you no not pay for the full amount I assume the charge is for the service is greater then allowed but I never know for sure if that is the reason.
5

out of 5

POSTED: | BY: Jolene S

I Had Contact With Two Repres…

I had contact with two representative. Once prior to my dog passing away to determine which procedures would be covered by my insurance coverage. And the second was the invoices that I needed to turn in for a claim as a result of his passing. Turning in invoices was exceptionally easy. All of your customer service representatives were very friendly and knowledgeable. I still have an insurance policy for my other dog and will totally recommend Pets Best to anyone that asks me about pet insurance. Thank you "
5

out of 5

POSTED: | BY: Jim F

My Dog Buddy Required Immediat…

My dog Buddy required immediate care a few weekends ago. The hospital that we brought him to performed various tests and medication for pain which brought the total bill to more than $300.00. Other than the deductible, Pets Best covered everything. Great insurance to have. Thank you!!
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review