4
out of 5
POSTED: | BY: Alison Kratish
Reimbursement of Claims Much Improved!
On June 14 I submitted the first set of claims for my dog Cody's recently diagnosed IMHA. I woke up this morning to 3 different claim approval emails approved/processed for Direct Deposit. There are others not yet processed, but the biggest ones are being reimbursed as I type this review. I'm impressed with the speed with which they were processed this time around. The last time I needed to use this policy was in 2014. If I recall correctly, it took about a month for those two claims to be processed and paid. This time around, an 8 day processing time for MUCH, MUCH bigger claims and no requests for additional information were made!
I've read thru some of the other reviews on another site, I take most with a grain of salt as many of those review writers did not seem to read the fine print before subscribing to Pets Best Insurance as their provider. I haven't ever seen a pet policy that allows for coverage of pre-existing conditions or that will cover illnesses within a few days of obtaining the policy. If they did, what's to stop customers from buying insurance at the first sign of illness, then waiting a couple of days to take them to the Vet just because they think they now have coverage. To me, those people are either not too bright or they're just trying to game the system.
My recent experience with Pets Best has been seamless. Submit bills, add an explanation and discharge papers from the vet and things are processed/paid in a timely fashion. Submit incomplete paperwork and/or try to claim something that is explicitly excluded in your policy and it's denied. It's that simple. Reading for comprehension goes a looonnnnggg way toward utilizing these policies as they are intended.
It sucks that my dog will have ongoing medical expenses for the rest of his life, but i'm happy to have this policy with Pets Best to help me thru the bills.