Pets Best | Pet Insurance Review

Having insurance allowed my pet to have tests to determine the extent of her situation.

Afte a bad previous experience over health care cost for an older cat companion I resolved to change that in my life. Ater 2 a year wait my kitten arrived, and I insured him right way with pets best illness and wellness programs. I felt this was the best and most economic way to raise and protect my kitten. On my first wellness claim pets best came through wth reinbursement in a week. Thank you pet best

Fast & easy filing. Direct deposit makes fast & easy reimbursement

My sweet beagle girl of 12 years recently passed away from TCC, a form of cancer in the bladder. We have been with Pets Best for several years. First, the good....Pets Best has always reimbursed quickly (1 to 2 weeks, sometimes 3). I have never had a problem where I had to dispute a payout/claim. We were covered under their old plan where we have a $7000 per condition pay out. Pets Best paid out over $6000 for our girls care until she passed away. Their customer service has always been top notch. The bad...once our dogs became seniors, and Pets Best changed underwriter's our premiums sky rocketed. More than doubled. They claim it's due to rising costs and it's based on a review of location, veterinary costs rising. I don't buy it because vet costs did not more than double and no one else did either. I felt trapped because my girls had pre-existing conditions. I will say I took my younger pet and moved him to another insurance. When I asked to switch to the new insurance policies, I was told I could certainly do that but anything under the old policy, the old underwriter, would be considered pre-existing. That just made no sense to me. It's the same company. This is where I learned to find a strong insurance company that doesn't change underwriters. Pets Best have changed underwriters at least twice since I have been insured with them. Yes, they will work with you to lower your monthly premium but you sacrifice on coverage. We had to change to a $250 deductible (it was $100). At the end of the year, the price went up again, almost doubling. Once again, we had to sacrifice and increase the deductible to $500. I almost lowered the coverage to $2500 just because it was becoming so expensive. Thank God I didn't because less than a month of my policy renewal we found out my girl had cancer. I was once a supporter of Pets Best. It appears their insurance is different now and maybe it's better but under our policy, there were several breed, hereditary exclusions and they don't cover holistic treatment. How I want to be a Pets Best supporter. In terms of customer service, and claim turn around, I have had nothing but great service. However, because of change in underwriters and my premiums more than doubling (we are talking hundreds of dollars per pet...two years in a row), I can no longer recommend Pets Best. I still have one more pet insured with them and once she passes on, I will move on. It really is too bad because I want to

Great customer service