Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Susan Serry

Highly recommend Pets Best

After another well known pet insurance company "let me down" after being with them for 10 years, I turned to Pets Best. Pets Best took on my 3 senior age dogs with no questions asked. Pets Best has allowed me to to provide a good quality life for my old dogs without me having to go into debt covering all the costs of their old age illnesses. I recently had to put down two of my old dogs, but because of Pets Best Insurance, I had at least a full year more with them and for that I am grateful.
1

out of 5

POSTED: | BY: Jane Travis

Tripled my premium

I have been very happy with this plan for many years. Now because my dog is 14 years old they changed my policy and tripled my premium. This is how they treat customer who has been with them for many years (and only filed two minor claims). Watch out everyone for a triple increase in your premium when your dog gets older!!!!!
5

out of 5

POSTED: | BY: Heather Lammert

LIFESAVER

After losing my German Shepherd to cancer six years ago, I became concerned about not being able to afford treatment for my dogs now should something happen. Pets Best was recommended to me by a friend who has used them successfully for many years. I was hoping not to have to use it, but this year I found out firsthand how LUCKY I am to have chosen an insurance policy that covers what I need it to, unlike competing insurances. I have filed several claims this year due to an undiagnosed liver issue and have been reimbursed 80% (minus my $50 deductible) with NO hassle, VERY prompt service, SUPER compassionate and professional customer service, and EXCEPTIONAL timely processing. I am 110% impressed with Pets Best and thank the stars that I made the decision to insure my furry children. It feels SO good to know I have Pets Best backing me and my dogs, and I know I will be able to afford anything they should need in the event of an accident or illness.
5

out of 5

POSTED: | BY: Carol Todd

Nikki's Nest of YellowJackets

Our dog Nikki got into a nest of yellowjackets and had to be rushed to the vet. Her head and throat were swollen and she was having difficulty breathing. Fortunately, we got her there in time to be given antihistemines to reduce the swelling and help her breathing. She later got an infection from the ordeal, but was treated and is doing well now after a month. Pet's Best was there for us, paying for her treatment and doing so promptly. It really was a relief to know we were covered for this unexpected event.
5

out of 5

POSTED: | BY: Nancy Smith

They will pre-authorize your claim! The BEST

I was so impressed with Pet's Best and their claims payment service that tells you if they'll pay your claim BEFORE you even file it. So, if you're worried about getting payment on your claim you can call their customer service which is always very helpful, and they will tell you your claim will be paid,. Brilliant! Perfect for my pup and his high dollar TPLO srugery. These guys are worth your research. One of the better ones out there and not so well known. Picked them over Healthy Paws and Pet's Plan.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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