Pets Best | Pet Insurance Review

I am only 3 weeks into my Petsbest coverage for my 2 pets and so far, at every single turn, there seems to be either problems of incompetence with in the claims department or deliberate tactics to misinterpret vet notes.... i.e., on my clinic's legal medical records ( on clinic letterhead), my vet wrote of specific procedures. The vet basically wrote what procedures were performed for which body parts ( dated, and again, on clinic letter head), the claims department requested more medical records because the procedure " performed" could have been at other vets. Really? Even if it was on my vet clinic's letterhead?They keep asking for medical records when they already have ALL OF them FOR THE PAST 2 YEARS. I have asked them to e-mail me all the medical records they have on file so I can e-,mail what they sent me back to them when they ask for records again. I understand that people with negative reviews tend to write reviews more often than people with positive reviews. I also understand that not every single employee is perfectly trained and competant but.. let me provide this piece of information which I think illustrates how sophomoric their system is. As a rule, there is only one policy # for a policy holder ( i.e. pet guardian). I have 2 pets. They both have the same policy #. All e-mails I have received only show that one policy # without the pet's name. When I am asked to call the company for more medical records, I am asked by the representatives which pet I am calling about, my response is " I don't know, you'll have to tell me as your e-mail does not specify." It's 2017. There is no excuse for this kind of systemic confusion... unless they want to purposely confuse the policy holder and run him ragged. Let's put it this way: Should your whole family have the same social security #? the same drivers license # even if there is more than one driver? etc... Im addition, no e-mails are ever signed so one never knows if the person writing back is the same person one spoke with on the phone/communicated via e-mail or someone else who just saw that an e-mail need to be answered and did as such, perhaps not knowing about the entire situation.

The worst insurance on the market. Got the accident insurance, my little maltese got his leg caught up on bed frame, tore his knee from socket, $3000,00 operation they won't help one bit even after vet called headquaters, said we don't pay for ligament damage. What's the sense of insurance?

I have a puppy and am new with Pet's Best. I filed a claim for her shots and they reimbursed me right away. ( I have the wellness plan) it was a small bill, but so far so good.

The claims process is very easy. I scan and upload my invoice and documentation, Pets Best does the rest. Several days later I receive an email saying my claim is being processed followed by a second email that says my claim is completed. Reimbursement follows. It doesnt get much easier than that. "

I bought this insurance thinking it would only cover catastrophic injuries/illness. I was pleasantly surprised when the customer service people corrected my misconception when I called to file. They were very kind and helpful...allowing me to receive much more money for my claim(s)than I expected! I highly recommend this company...and will use them again, if I get another pet.