Pets Best | Pet Insurance Review

I decided to try Pets Best for my new puppy after my vet recommended them to me. 3 days after I signed up my puppy broke his arm! I was so stressed out because I knew it was going to cost me a lot of money. When I called Pets Best they reassured me that everything was going to be ok and that I had gotten a really great plan that became effective that same day for accidental. I felt like I was talking to the vet after hearing how concerned the woman sounded. I did not feel like I was talking to an insurance company. The vet did indeed recommend surgery. I set it for the next day and submitted a pre authorization paperwork to PetsBest. Within an HOUR they had a response for me and had approved reimbursement for the surgery. A couple days later I submitted the claim with the final bill and they deposited the money into my account within a few days. They also followed up with me over the phone to make sure I understood everything that was happening. Great customer service and so easy to use the web portal. So happy!

I had several questions to ask about a claim that we had already submitted. Kendra was very nice and helped with all my questions. I thought of another question several hours later, called back, and luckily, I got Kendra again. She remembered me and my dog's illness and helped me with my other questions. She was very sweet!!!

Lucia had not been eating which prompted her visit the vet. Her liver enzymes were elevated 10 fold, and x rays showed no abnormality to explain it. She was referred to a specialist who performed an ultrasound and more bloodwork and gave medications to support her liver function. As of this week, she has officially been discharged from the specialist as her liver enzymes are stabilized after three months of not being on medications. This was a scary ordeal for me and my Lucia, and we are both VERY happy to have had PetsBest behind us and to be 100% healthy again. It is still unexplained as to what caused the liver elevations, which is the hardest part of this but we are relieved for it to be over.

Great service! Pets Best kept me informed during the whole claims process. A question that I had during the process was answered in just one phone call. If customer service is important to you, Pets Best is your choice.

I rescued a two month puppy. If you go on facebook you can see her picture. They denied her claim.The vet confirmed there was nothing in her prior records to do that. She just got the same medicine. Seriously a one year old rescue puppy . How could they do that.