5
out of 5
POSTED: | BY: Karen Davidson
Surprising Service !!
I have been fortunate to avoid any claims with my Jack Russell terrier. However she recently had an issue that required some vet visits and blood work. The situation is still open and may require further treatment, but Pets Best Customer Service suggested that I send in the bills I already had so they could start processing them.After submitting my claim I immediately got an e-mail that it had been received. Within 5 days after that I had an explanation of benefits and notice of amount they were paying. Amazing turn around for my reimbursement....wish all insurance companies were this efficient. I am glad I chose this company....they treated me like a valued client, not just a number.