Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Breanna

So Impressed and Thankful!

I insured my Pomeranian Mocha was she was just 3 months old. Being 3 pounds I knew something was bound to happen , and it did. She took a leap of faith and broke her tibia and fibula. Pets Best paid for 80 percent of the 3,700.62 in total vet bills for surgery. When other people would know where to turn to help save their pet, I turned to Pets Best. She is now happy and healthy and I am ever so thankful for this company!
1

out of 5

POSTED: | BY: Tom Bosch

Nothing but a scam

Even though most of the services and vet visits I filed claims for were covered under my plan, I was continually denied, or would get much less reimbursement than I should have. Monthly payments increased with little to no return.
2

out of 5

POSTED: | BY: Erin Reopelle

Bait and Switch

Pets Best first of all will find every reason to deny your claim. The hassle of appealing just to try to get them to pay out claims is unfathomable. Once you begin coverage with this insurer they then switch your coverage to another underwriters which makes your premium go up because of your senior pet. If you have senior pets beware! Pets Best will switch underwriters on you claiming it is due to increase/rising costs for veterinary care which is not true in our area. They will find every reason to deny your claim and you will have to fight to try to get something covered by Pets Best
1

out of 5

POSTED: | BY: Maya

Awful customer service and claim service

This is an awful insurance policy. They do NOT cover claims. I submitted something after the standard 14 day waiting period and it was flatly declined as they decided that my pet had this condition in the past. This is despite their research into the history of my pet. Very disappointed in their treatment, service and the manner in which they process claims. You will never get money from this company. Don't buy it.
5

out of 5

POSTED: | BY: Carolyn Spaggiari

Dependable

I forgot to sign my claim form and had to resubmit, yet my claim was paid within the same amount of time as usual. Thank you so much!!!! 🐶
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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