Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Cheryl T.

Pets Best ALWAYS does the right thing!

My beloved Australian Shepherd mix, Taz, passed on at age 15. I was distraught and devastated for months. I forgot to file the claims for all the medical visits and procedures from the last year of her life and missed the 6 month filing window on a few of the claims. I called and explained the situation, and the representative was very sympathetic and was able to waive the time limit so I could submit the claims. I also got a sympathy card in the mail from Pet's Best.
5

out of 5

POSTED: | BY: Susan G.

The best Customer Service Reps in the industry

Sharon V. is an extraordinary customer service representative. She was helpful, professional and incredibly personable.Unfortunately my policy expired but I do hope to be a Pets Best customer in the near future primarily due to her. How refreshing to have a wonderful human being on the end of a customer service line. I was truly impressed by Pets Best and would not recommend any other Pet Insurance to my friends.
5

out of 5

POSTED: | BY: Barbi N.

They genuinely care about their customers

We want to thank Pets Best for their speed of service and care along the way. She hurt her back and they genuinely showed that they cared. Thank you Pets Best Customer Care Team!
5

out of 5

POSTED: | BY: Vicki

Pets Best is the Best for all my dogs

I wouldn't own a pet without having insurance. It gives me the piece of mind knowing that I can do what ever I need to do to keep everyone happy and healthy. I have the claim payment sent directly to my vet and they love that also.Thanks once again Pets Best for being there when Tag and I needed you.
5

out of 5

POSTED: | BY: Angie

So responsive

I was submitting my first claim with Pets Best, and had a few questions. The representative on the phone answered them with ease. He was efficient, and very friendly! I'm very pleased that I chose an insurance company that is so responsive.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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