Pets Best | Pet Insurance Review

I never had pet insurance before but now have it for my golden retrievers. All I can say is this company has been phenomenal! I have made claims on both dogs and the service is outstanding! Prompt and just as it should be.

I submitted my claim on Monday, it's now Wednesday and I just received an email saying my claim has been processed and I should get reimbursed tomorrow. Talk about Fast service! I haven't had any problems with submitting my claims. They really do reimburse you in 7-10 days like they promised. Definitely recommend this company :)

My insurance has tripled in price, yet the benefits have reduced dramatically. For 2 dogs, i'm paying over $500/month and yet of the claims I've submitted for necessary treatments, I'm not even getting 20% back! One of the treatments my dog required - shockwave - -which the option was do that so she could walk vs have 3 very expensive surgeries done was rejected. Apparently, I was better off charging Pets Best $3K per each surgery vs. $400 for each shockwave treatment. Go figure. As for the rest of the bills submitted for osteoarthritis meds and treatment - -just pennies reimbursed. NOT WORTH THE MONEY!

I volunteer for a rescue organization and you never know the history of a rescued animal. Cotton, a white, female Mini Schnauzer, about 5, was a puppy mill dog. I adopted her and decided to get pet insurance. No problems for the first 2+ years. (Insurance is insurance, you pay and are never sure if you will need it.) She began having accidents and was treated for a bladder infection. Months later she again was having difficulties. She was again treated for a bladder infection, then a stronger antibiotic was tried, but did not solve the problem. Eventually, my vet thought that, perhaps, she had Diabetes Insipidus, a very uncommon disease. The only way to diagnose it was to use an expensive eye drop that came in a nasal spray, which is commonly used with young children. That wasn't an easy process, but in time it did show she had the disease. The medication, now in tablets thank goodness, must be given 3 times a day. Pets Best has been wonderful supporting Cotton's health condition. She's now doing well on meds. I'm now retired and am very glad that I invested in pet insurance.

So far anytime my pet needed service for an unexpected issue Pets Best has promptly attended to my claim. No problems, simple and direct.