Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,685

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jo Ann

Surprised at how Easy it was !

I added a second pet and had never used the insurance before. We had a wellness checkup with the 2nd pet and I remembered to put a claim in. I got a response within a couple of days and a check within a week. Very quick and easy!
5

out of 5

POSTED: | BY: Jil

Awesome!!

It's just a peaceful feeling to know you can take of your pet an not worry about the money! Also, it comes back pretty quick!
4

out of 5

POSTED: | BY: carol DeLorme

satisfaction

I have two dogs insured with Pet’s Best and have used the insurance for allergies for one dog and now a recent surgery for my golden retrievers. I have recommended several now clients to carry this insurance for their cats and dogs.
5

out of 5

POSTED: | BY: Laurel Thomas

I am satisfied with my insurance here.

I am very happy with Pets Best. I didn't know what to expect with my claim. I've had other insurance and my coverage was getting less and less.
5

out of 5

POSTED: | BY: LEASHEA RUSS

SO GRATEFUL FOR PETSBEST

I cannot say enough about how very grateful I and my family are for PetsBest. The last few weeks have been tremendously stressful for us. Our beloved Buster was diagnosed with cancer of the liver. He needed surgery and now has to undergo chemotherapy. I have never ever experienced a level of customer service like that provided by PetsBest. Each and every person that we spoke to over the phone or via live-chat from the website was wonderful. Each person was knowledgeable about our claim status,advising us step-by-step what to do to expedite our claim. Most of all each person seemed to be sincerely concerned about our pet and sensitive to our emotional stress. Compassion in times like these are invaluable and truly a blessing. Buster is family and PetsBest gives us peace of mind knowing that we are able to do the very best that we can for him. I feel that everyone went over and beyond the call of duty to process our claim in record time. THANK YOU, THANK YOU, THANK YOU!!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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