Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Kathleen O'Britis-McKenney

It seems Iike I won't get reimbursement wPetsBest

I've paid into this for a couple of years now and finally was told one of the claims I'd submitted would get some small reimbursement but it still never showed up after weeks.Being on a limited income as a senior widowed mom of a disabled son I am putting through college I don't have the spare funds to support PetsBest or other peoples pets by paying $50+/monthly for years and then not get reimbursement I was told I woudl. So far PetsBest has really not been worth it to me.
5

out of 5

POSTED: | BY: Michele Beere

Best decision I ever made.

I am so grateful to have Pets Best insurance for my dog Ruby. I decided on pets best shortly after I got her as a puppy, and they have always been fair and extremely efficient. Claims are payed quickly and details are explained thoroughly. Now that she is older, and we are facing new issues, like diabetes, I'm really so glad I have them in my corner.
5

out of 5

POSTED: | BY: Lou Ann

great service - thank you!

I am so impressed, my claim was paid in a week (both claims). Very easy to file, and really helped at a time that I was worried about my sweet boy.
5

out of 5

POSTED: | BY: Barbara

Excellent insurance for the older dog

We didn't realize it, but there are only a few insurers that will insure an older pet, but Pets Best does! They gave us meaningful coverage for illnesses excluding pre existing conditions. The price was very fair, and we didn't know it, but our shelter dog over time developed several illnesses. I actually thought we might run out of health care for our dog. But Pets Best paid up right thru to the end. When I sent the many receipts to them for reimbursement, they were filled very quickly, considering we are in Ct, and they are in Idaho. Whether we get a puppy or another older dog again, it will be with Pets Best, because of how good they were to our Zeus. We are loyal customers!!
5

out of 5

POSTED: | BY: Wendy Stafford

Pet's Best IS the best!

I had 2 claims with my dog and Pet's Best paid both claims rapidly and completely. They are pleasant to deal with and I plan to get this insurance again with my new puppy!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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