Pets Best | Pet Insurance Review

Almost every claim takes about 30-60 days to get paid especially if you have to appeal their decision and have your vet write a personal note. In my situation, they like to always claim a "pre-existing" condition. For example, my dog got a staph infection that was eating away at his skin 11 months after we got the policy. They denied it within a week and said "pre-existing" condition. If that were the case, then my dog would have died by know. No medical records requested at all! Processor likes to deny claims within 7 days or request medical records and deny claims in 14-21 days. Their customer service agents and their call center manager agreed that it should not have been denied and at the very least, medical records should have been requested. Still waiting on decision as we approach 30 days on something that should have been paid weeks ago. On the plus, their online system to submit claims is easy and allows you to even write a comment, so I gave a 3 instead of a 1. Even though I think the claim processors don't read them. Otherwise, they would have requested medical records on the bacteria that was eating away at my dog's skin.

Very pleased with Pets Best. Looked at other companies but went once again with them.

I have had this insurance for my 2 dogs for 3 years. One of my dogs has Leishmania and Pets Best has always helped me with the expenses of the Vet bills. I have never had any problem with any claim. I am completely satisfied.Now I have moved to Canada and I have had to cancel my policy because, sadly, there is not Pets Best here. Amanda (in the Live Chat) has been very helpful and professional. She helped me out with all my questions, even remembering me and previous conversations we had. She is as good as Pets Best insurance. I highly recommend this pet insurance to anyone who has pets.

I have had this insurance for my 2 dogs for 3 years. One of my dogs has Leishmania and Pets Best has always helped me with the expenses of the Vet bills. I have never had any problem with any claim. I am completely satisfied.Now I have moved to Canada and I have had to cancel my policy because, sadly, there is not Pets Best here. Amanda (in the Live Chat) has been very helpful and professional. She helped me out with all my questions, even remembering me and previous conversations we had. She is as good as Pets Best insurance. I highly recommend this pet insurance to anyone who has pets.

While on vacation, my dog was hit by a golf cart racing down our street. She sustained multiple cuts, bruises, and a large laceration down her hind foot which went down to the bone. Since the cut on her leg is so deep, we are going to have to make multiple vet visits due to the bandaging on her leg. Pets Best received our claim on Monday, and we had the notice of being reimbursed by Friday. This is a huge help since our vet visits are now over a $1000. I would highly recommend this insurance for your "child."