Pets Best | Pet Insurance Review

I signed up for insurance for my 8 year old cat (very affordable!) Lola, in case anything were to happen to her. Wouldn't you know it, she got sick about a month later. I've had to take her to 2 vet appointments and one specialist in the last few months. Pets Best has a great customer service chat- they're very helpful and answered all my questions. The process of fulfilling Lola's deductible, submitting claims and getting feedback has all been very smooth. As soon as her deductible was met, Pet's Best sent me an e-mail (within a few business days) with an itemized list of reimbursement letting me know what was covered and what wasn't. I haven't signed up for direct deposit yet, but I should be getting the first check in 5-7 business days (her vet appointment was 4 business days ago). I would definitely recommend Pet's Best to anyone looking for insurance for their fur kid. Highly worth it.

We've have this insurance for our Cavalier King Charles, Shamus, for over three years, and it's saved us from spending over $8,000 in that time. When Shamus was one, he needed emergency surgery to remove a foreign object stuck in his intestines. Soon after, we filed a claim with Pets Best, and in a matter of days were paid about 80% of the total costs. Last month, the poor dog had a respiratory crisis and needed surgery to shorten his soft palate and ease his breathing. We filed a claim with Pets Best last Wednesday and received the explanation of benefits 6 days later (covering 80% of the costs again). It's incredibly easy to use their site and file a claim, and their response time is quick. I'm so glad we got this insurance. I never imagined the accidents and surgeries our dog would have to endure, but he's our life and we're so lucky we found Pets Best to come to his/our aid when we need it the most.

Extremely helpful in acquiring claim form. Quick response to claim.

It would be nice if you would talk to the pet owner for further clarification, not just the vet, before denying a claim. This x-ray visit was just due to a concern for my dog. There was no 'pre-existing condition" he was just making different noises. First a cough, then a gag. Very disappointed that the claim was denied. I was a customer 10 years ago, for 2 dogs without a problem. I didn't even ask for a refund just wanted it to be applied to the deductible. At the very least, half could've been applied. What's the point of having insurance if we get penalized for taking our pet to the vet out of concern for their well-being?

Josie is being treated for what appeared to us to be seizures. She has not had any further episodes since receiving her VOM treatments. I am happy to say that I've reached my deductible!