5
out of 5
POSTED: | BY: Sally Brecht
Excellent
I would not be without Pets Best insurance.
4.3
out of 5
Number of reviews 12,839
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Jodi
Thankful
I know that I have written a review before but I feel the need to do it again. We are so grateful to have this insurance. So easy to work with and confidence that they will help and support you! Thanks!!!!!
5
out of 5
POSTED: | BY: John Reidy
Great Service
Fast processing and payment of claim
5
out of 5
POSTED: | BY: Anne Tuomey
Excellent Customer Service and Terrific Coverage
We have been thrilled with both the customer service provided by Pets Best and the coverage. We have had coverage from Pets Best since our black lab Rosie was a puppy. My husband originally thought I was crazy and questioned the need for pet insurance but we have had two major claims in the past two years. One was for mast cell tumor removal and the other was for a fully torn ACL and torn meniscus. So far our claims have totaled about $4000. Whenever I call for information I am always directed to a compassionate human being who listens to my request and tells me exactly what to do and what is covered. The representatives are excellent. The claims process is so easy (all online) and professional and the funds are deposited directly into my bank account. Rosie is almost 8 years old and my husband will tell you now that this was one of the best decisions HE ever made! We recommend Pets Best very highly!
5
out of 5
POSTED: | BY: Marc
Always fair, always reliable
I've been a customer for several years and PetsBest always impress me on their efficiency, their promptness of payment, and even their digital and web presence which makes submitting a claim easy. They don't give you the run around, they pay what they promise and they do it quickly. Exactly what you want from an insurance provider.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.