Pets Best | Pet Insurance Review

I have had Pets Best Insurance on my two Boxers for a couple of years now. Pets Best has been a life saver for us financially and worth every penny in premiums!!! I have never waited longer than 4 days for reimbursement AND they directly deposit the reimbursement right into my checking account! Every time I have ever called their customer service I have always received the best service! I am admittedly hard to please but Pets Best is truly the BEST pet insurance EVER!

This is the first time I have purchased pet insurance for our furry family member, Monty, and the process has been smooth, the customer service reps were responsive and very courteous. I received good clear information regarding how to submit a claim and access the online portal features. Last spring, my claim submitted on 4/22/13 was processed and complete by 4/24/13 - 2 day turn around which is excellent. I am very pleased and will certainly recommend to friends and family.

Fortunately, I have not had to submit a claim for Tasha this past year. Pet's Best Insurance is very good to work with on an administrative level. You are given 30 to 45 days' notice before your policy expires along with your renewal rate which gives you ample time to decide. I checked out so many other insurance companies and Pet's Best, by far, offered the best coverage at a reasonable rate.

My Golden Retriever has skin allergy issues. We tried everything, the special food, antibiotics, steriods etc. Our last hope was a expensive pill that has to be taken even day. It costs $140 a month. Pets Best processes the claims fast! It of course depends on the volume they receive but for example yesterday was Sunday. I faxed them a very simple claim form. Today Monday, I received a email around 1 PM that the claim was received. Two hours later I received another email that the claim was processed. They will send me another email within 24 hrs with the breakdown. Then the money will be direct deposit into my checking account within a day or two from experience.

When my puppy was hit by a car and put on life support, I was hysterical. I called Pets Best to review my insurance coverage, and was treated with sympathy and genuine care. The woman on the phone helped get my policy started immediately and kindly discussed my insurance options with me, so I could get my pet the best care possible.Pets Best made a huge difference in our lives, and thanks to their support my puppy is making a full recovery.