Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Anya K.

Thousands paid over my 7 years as a customer!

I have been a customer for 7 years now and all 3 of my pets have been covered with PetsBest. I am very grateful for all the help that I get with my pets and I recommend PetsBest to every pet owner out here in CA. They've covered thousands of dollars in claims for my little ones. Thanks so much for what you do!
5

out of 5

POSTED: | BY: Patty

The BEST customer service people!

If only I could obtain health insurance for myself with your customer serviice - solving a concern with one phone conversation is phenomenal - Mick and Madea have no idea what lucky Greyhounds they are!!
5

out of 5

POSTED: | BY: Michael

The fastest reimbursement I could have imagined

I've had Pets Best for number of years on all of my pets. My first two dogs I barely ever used my insurance, but at $35 per month it was always worth keeping. Just recently my 4 1/2-year-old Rottweiler. Became ill and diagnosed with lymphoma a type of cancer. As difficult as the situation is, having Pets Best has allowed me to do all the cancer treatments, which I would not be able to afford because they are going to run close to $10,000. I usually go to the vet once a week, for his treatments. If I submit a claim by Monday I usually have the money back in my bank account by Wednesday. So that on my next visit the money is there and ready when I need it. Thank you Pets Best for making this difficult situation manageable. Michael B. Moore
5

out of 5

POSTED: | BY: J.T.

Thousands Paid in Claims!

Next to adopting Chauncy this was the best move I ever made. I choose another company that was offered where I work. I cancelled when I found out they would only cover what was in their book. I found out the man who is owner of Pet's Best left this company as he felt they didn't put the pet first. Thus far Pet's Best has paid quite a bit of money to keep my guy's liver in check.
4

out of 5

POSTED: | BY: Dani

Very easy and fast claim processing

My dog Deucalion hurt his leg while playing with his children friends. After xrays and an exam was diagnosed as being soft tissue damage. Bascially manage pain and time to allow the tissue, tendons and ligaments to heal. I submitted my claim and it was processed and payment received within a couple weeks. Deucalion is still healing and will take a few more weeks but his insurance has made it all much easier knowing I could seek treatment and not suffer financially trying to cover his bills.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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