Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,993

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kay K

The Claims Process Is Very Eas…

The claims process is very easy. I scan and upload my invoice and documentation, Pets Best does the rest. Several days later I receive an email saying my claim is being processed followed by a second email that says my claim is completed. Reimbursement follows. It doesnt get much easier than that. "
5

out of 5

POSTED: | BY: Bill Stanley

Excellent company!!

I bought this insurance thinking it would only cover catastrophic injuries/illness. I was pleasantly surprised when the customer service people corrected my misconception when I called to file. They were very kind and helpful...allowing me to receive much more money for my claim(s)than I expected! I highly recommend this company...and will use them again, if I get another pet.
5

out of 5

POSTED: | BY: Ron S

Have Had Previous Claims, But …

have had previous claims, but this last one took a very long time to process. it was a continued claim in progress as well.
5

out of 5

POSTED: | BY: Tara M

Not Many Claims Lately, But Th…

Not many claims lately, but the past couple years we have had several claims. Our dog had radiation treatment for his cancer last year. I work for a hospital.... Billing/coding department. Pets best claim process works very well. Thank you
5

out of 5

POSTED: | BY: William S

Pets Best Representatives Gave…

Pets Best representatives gave me outstanding service! They exceeded my expectations! I would definitely use your insurance again...if we get another pet! Thanks, again for all your help!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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