Pets Best | Pet Insurance Review

Beware... even though the policy specifically states,"Gingivitis and progressive periodontal disease caused by the accumulation of tartar is not a covered expense", if your pet has teeth issues NOT caused by tartar, but rather than by maloclusion, they are trying to get out of paying, refering the above exemption. My Vet is working on an appeal for me. I saw the claim that my vet submitted and it is clearly stated. They also referred to my dog's "tooth extractions". Now where on the claim was this meantioned. He still has all his teeth for now.

I was always happy with Best Pets Insurance company. They are quick in sending reimbursement, they are excellent in communicating back regarding any issues, problems. They are knowledgable about issues and very efficient with benefit information provided to the customers.however, I do have a big concern: After being insured with them for 9 years, all of a sudden my insurance rate DOUBLED from what I used to pay. My dog got a diabetis and needs insulin. I would love her to be healthy, but she is getting old (what can I do???). I was anticipated that my insurance company will back me up for all the years I paid money to them. Oh, well.... I got a letter from Best Pets Company stating that effective next month my rate is double. When I called the company to clarify this letter, I was told: "your dog is very costly to us, therefore, your insurance is doubled. Not only it was doubled, I was told that I can't make any changes to my insurance policy either. It either what i have now - or nothing at all. This is very very upsetting to me, as I thought, that my insurance company is not going to stand behind me and when my dog conditions are detoriated I feel that there is no understanding and support from this company

My ten year old poodle got into some kind of accident and fractured his neck. The vet bills were over $5K - a pretty massive hit for us, although it was totally worth it and thankfully he is recovering. My policy pays up to a certain point and it is my fall-back for catastrophes such as this, to defray some of the costs involved. This truly alleviates some of the financial pain, but the fast service and consistent, ongoing communication kept me in the loop every step of the way. I'm so pleased with this company that, even though we are prohibited to have referral programs in NJ, I recommend it to everyone I know because it is truly the best pet insurance (I've had a few companies already). I'm so pleased and relieved, a completely satisfied customer between the policy and the customer service. Thank you so much for a job very well done.

I have, for the first time, bought insurance for my new puppy. The service is excellent--the best. The staff is extremely professional. Thank you Pets Best.

I cannot say enough good things about PetsBest. I think anyone who lives with animal companions is absolutely crazy if they do not cover every animal, no matter how young or how old, with one of PetsBest policies. I have been with PetsBest for many years now. During times that I had little money, it was often the second bill I paid right after my mortgage -- because, having up to five cats sharing my house at any one time, I knew that being able to treat any illness that came up was my responsibility to my cat family. I had many positive experiences with PetsBest over the years, mostly due to their amazingly fast and hassle-free reimbursement of veterinary expenses. But the time I felt the most grateful for the PetsBest team was this past fall, when my 14-year-old beautiful calico cat, Coco, became seriously ill due to a number of concurrent illnesses that over a three-month period of time caused her health to decline rapidly. During these months, the PetsBest policy I had for my Coco made it possible for me to give her the finest medical attention to treat her multiple illnesses that came up so suddenly during the last months of her life by reimbursing me as generously and as faithfully as I could ever have imagined. The reimbursements from PetsBest came in so fast that I was able to use them to fund additional tests and treatments as my Coco's issues progressed. Not once did I have to deny Coco any treatment because of worrying if I could pay for it. I could practi