5
out of 5
POSTED: | BY: Alice Hanson
Glad I chose Pets Best.
My claim was processed and I received reimbursement in a very timely manner. Pets Best has never disappointed in their coverage.
4.3
out of 5
Number of reviews 12,101
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: K
Disappointed
I have always been very pleased with Pets Best. However, an over 200% increase in premium this year seems a little excessive when every prior year it was increased 10-20% (premium increased from $70 to over $181). And there was no notification of this until after my pet turned 14 so she can't be insured anywhere else. I used to tell everyone with pets about how good this company was - sorry I won't be able to continue doing that any longer.
5
out of 5
POSTED: | BY: Cheryl Kaufman
Quick and accurate response
I finally decided to buy insurance for my dogs and wasn't sure how it would work. My 8 month old puppy wouldn't stand up the night before I was leaving for vacation and my vet was closed. I had to take her to the ER for an exam and, it turned out, an enema. The bill was about $190.00. I submitted the claim on a Wednesday, had a response on Saturday and received my check the following Thursday. Excellent service!
5
out of 5
POSTED: | BY: T.C.
They truly take care of you
These guys continue to impress me beyond belief. We've had several claims now in the multiple $1,000's of dollars (bloat, etc.) and they continue to come through time after time for us. What my wife and I can't believe is the time it takes for us to receive our reimbursements--one time just two days. I have an extremely hard time believing there is anyone else out there faster or better to take care of our "little" Titan. Go with Pets Best. Won't disappoint!!
1
out of 5
POSTED: | BY: Lehua Concepcion
Used to be great...not anymore
I have been with Pets Best for almost 6 years. I went with them because of the great reviews at the time. We were just getting a new puppy, and figured pet insurance is something we should have. In the meantime, we have also added our 14 year old cat and a new puppy we got 8 months ago. In the past, we have had no problems with reimbursements, and the insurance for each pet per year was about $200-300, which was acceptable. This year, they changed undewriters, and our insurance went up to $800-$1000 each year per pet. In addition, the reimbursements are taking longer and are more complicated. I will be shopping around for another insurance company.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.