Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,103

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Bunty Oberoi

Excellent company first and foremost

Excellent company first and foremost. Every Rep I spoke to was great and had all the answers. Very empathetic about our little guy being sick and in the hospital. Appreciate all yoru help
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5

out of 5

POSTED: | BY: Mary Granda

A breeder who endorses this insurance

I am a Papillon breeder and at any given time I have around 15-20 dogs and puppies insured through Pets Best. I insure puppies as soon as they are eligible. Pets Best has long processing times but they have never denied me a claim and have always come through. Their low premiums enable me to insure the number of dogs I do; this would be completely impossible with any other insurer. I recommend Pets Best to all of my puppy owners and I also endorse it on my website. Thanks greatly for your service.
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5

out of 5

POSTED: | BY: Angela Daugherty

We love Pets Best!!

We love Pets Best! It's affordable and provides great coverage for all 3 of our fur babies! They always are quick to review our claims. So far we have only used our benefits for wellness; but in an emergency it gives us peace of mind we will be taken care of.
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4

out of 5

POSTED: | BY: Serena Johnson

Great site , one change request

Everything about using pets best has been great , ease of initially putting claims in and reimbursement . Only one thing would be useful is to put the sign up date for each pet under their picture profile so you don’t have to search through document list to find it or call customer service.
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5

out of 5

POSTED: | BY: Steve Krause

Large Claim-Handled Quickly

We submitted a large claim with multiple invoices and receipts for our dog's knee surgery on 9/25/23. We received cash in our account on 10/26/23. The online claim process was easy and quick.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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